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- Tasks: Drive customer loyalty through targeted communications and manage email campaigns.
- Company: Join Nobody’s Child, a London-based brand revolutionising sustainable fashion.
- Benefits: Full-time role with a focus on inclusivity and diversity in the workplace.
- Why this job: Be part of a passionate team making fashion more sustainable and affordable.
- Qualifications: 5+ years in digital/CRM, strong project management, and collaboration skills.
- Other info: Opportunity to propose new initiatives and drive impactful change.
The predicted salary is between 36000 - 60000 £ per year.
We’re on a mission to revolutionise women’s fashion by making it more sustainable and affordable. Our message is clear: we believe thoughtfully made clothes can exist at an accessible price point with sustainable materials. At Nobody’s Child, we’re driven by creating responsible and affordable fashion for kind and spirited women. We are an independent, London‑based brand, powered by a passionate team of change makers and skilled people who make our clothes. The good news? You could be part of the journey!
Day to day, you’ll be:
- Reporting to the Digital Marketing Lead you will be responsible for driving customer loyalty and retention both online and in‑store through the delivery of targeted customer communications and insights.
- Managing the daily product selection and data segmentation for our email channel, working with all necessary stakeholders to increase effectiveness and efficiencies to drive business value.
- Managing direct mail activity within the business; across project management (via shared critical path), data selection, supplier management (print and production) alongside internal stakeholders (Ecom, design, buying and merchandising).
- Managing internal and external stakeholders to understand the business requirements for email and CRM tactics.
- Proposing new initiatives (processes to technology) to improve the effectiveness and efficiencies of CRM activity – such as a loyalty programme.
- Ongoing management and continued segmentation of customer database to identify and target actives, lapsers and dormants with specific campaigns.
- Managing a monthly CRM KPI ‘stat‑pack’ report, and customer data requests.
- Managing Agency and 3rd party SaaS management to ensure NC realise CRM benefits within a highly collaborative working relationship.
You’ll have:
- Around 5+ years’ experience in digital / CRM across managing email campaigns, CRM and direct mail tactics.
- ESP experience and CRM tactics to increase customer retention / response rates.
- Experience of managing 3rd party relationships across agencies and tech providers.
- Be a collaborator, strong project management skills and ability to drive outcomes in a rapidly changing environment independently alongside collaborating across multiple teams.
- Experience with Emarsys or similar ESP, Shopify.
- Knowledge of direct mail, RFM reports and match back activity.
- Experience across Ecom and stores.
At Nobody’s Child, we are committed to creating an inclusive, diverse and equitable workplace. We aim to ensure that we are always recruiting, retaining and promoting a diverse mix of talent and encourage all to apply to join our journey!
CRM Manager in England employer: Nobody's Child
Contact Detail:
Nobody's Child Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Nobody’s Child or similar brands. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past CRM campaigns and successes. When you get the chance to chat with hiring managers, let your results do the talking.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a message expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay updated on trends! Keep an eye on the latest in digital marketing and CRM strategies. Being knowledgeable about current trends will help you impress during interviews and show you’re passionate about the field.
We think you need these skills to ace CRM Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Manager. Highlight your experience with email campaigns and CRM tactics, especially if you've worked with tools like Emarsys or Shopify. We want to see how your skills align with our mission at Nobody’s Child!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for sustainable fashion and how you can contribute to our journey. Be sure to mention specific examples of how you've driven customer loyalty and retention in previous roles.
Showcase Your Project Management Skills: Since this role involves managing multiple stakeholders and projects, make sure to highlight your project management experience. We love seeing how you've successfully collaborated across teams to achieve results, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Nobody’s Child!
How to prepare for a job interview at Nobody's Child
✨Know Your Stuff
Before the interview, dive deep into Nobody’s Child and their mission. Understand their approach to sustainable fashion and how they engage with customers. This will not only show your genuine interest but also help you align your experience with their values.
✨Showcase Your CRM Skills
Be ready to discuss specific examples of your past CRM campaigns. Highlight your experience with email segmentation, customer retention strategies, and any tools like Emarsys or Shopify that you've used. Concrete examples will demonstrate your expertise and how you can add value.
✨Collaboration is Key
Since the role involves managing internal and external stakeholders, prepare to talk about your collaboration skills. Share instances where you successfully worked with different teams or managed third-party relationships to achieve a common goal.
✨Bring Ideas to the Table
Think of innovative CRM initiatives or processes you could propose during the interview. Whether it’s a new loyalty programme or a fresh approach to data segmentation, showing that you’re proactive and forward-thinking will impress the interviewers.
