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For Companies At a Glance
- Tasks: Drive customer loyalty through targeted email and CRM strategies in a fast-paced environment.
- Company: Join Nobody's Child, a London-based brand revolutionising sustainable women's fashion.
- Benefits: Be part of a passionate team with opportunities for growth and impact.
- Other info: Inclusive workplace committed to diversity and equity.
- Why this job: Make a difference in the fashion industry while developing your digital marketing skills.
- Qualifications: 3 years' experience in digital/CRM, strong project management, and collaboration skills.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
About Us:
We’re on a mission to revolutionise women’s fashion by making it more sustainable and affordable. Our message is clear: we believe thoughtfully made clothes can exist at an accessible price point with sustainable materials. At Nobody’s Child, we’re driven by creating responsible and affordable fashion for kind and spirited women. We are an independent, London-based brand, powered by a passionate team of change makers and skilled people who make our clothes. The good news? You could be apart of the journey!
About You:
Nobody’s Child is looking for an Email & CRM Manager to join our Digital Team. The business is on an exciting hyper-growth trajectory and so there’s never been a better time to join and make your mark as we take the brand to the next level.
Day to day, You'll be:
- Reporting to the Digital Marketing Lead you will be responsible for driving customer loyalty and retention both online and in-store through the delivery targeted customer communications and insights
- Managing the daily product selection and data segmentation for our email channel, working with all necessary stakeholders to increase effectiveness and efficiencies to drive business value
- Managing direct mail activity within the business; across project management (via shared critical path), data selection, supplier management (print and production) alongside internal stakeholders (Ecom, design, buying and merchandising)
- Managing internal and external stakeholders to understand the business requirements for email and CRM tactics
- Proposing new initiatives (processes to technology) to improve the effectiveness and efficiencies of CRM activity – such as a loyalty programme
- Ongoing management and continued segmentation of customer database to identify and target actives, lapsers and dormants with specific campaigns.
- Managing a monthly CRM KPI ‘stat-pack’ report, and customer data requests.
- Managing Agency and 3rd party SaaS management to ensure NC realise CRM benefits within a highly collaborative working relationship
You'll have:
- Around 3 years’ experience in digital / CRM across managing email campaigns, CRM and direct mail tactics
- ESP experience and CRM tactics to increase customer retention / response rates
- Experience of managing 3rd party relationships across agencies and tech providers
- Be a collaborator, strong project management skills and ability to drive outcomes in a rapidly changing environment independently alongside collaborating across multiple teams
- Experience with Emarsys or similar ESP, Shopify
- Knowledge of direct mail, RFM reports and match back activity
- Experience across Ecom and stores
If this sounds like your next opportunity, please apply and we will be in touch!
At Nobody’s Child, we are committed to creating an inclusive, diverse and equitable workplace. We aim to ensure that we are always recruiting, retaining and promoting a diverse mix of talent and encourage all to apply to join our journey!
Email & CRM Manager employer: Nobody's Child
Contact Detail:
Nobody's Child Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Email & CRM Manager
✨Tip Number 1
Network like a pro! Reach out to people in the fashion and digital marketing space, especially those who work at Nobody's Child. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Create a mini portfolio showcasing your best email campaigns or CRM strategies. This will not only demonstrate your expertise but also give you something tangible to discuss during interviews.
✨Tip Number 3
Stay updated on industry trends! Follow blogs, podcasts, and social media accounts related to sustainable fashion and digital marketing. Being knowledgeable about the latest trends will help you stand out in conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission at Nobody's Child.
We think you need these skills to ace Email & CRM Manager
Some tips for your application 🫡
Show Your Passion for Sustainability: When you're writing your application, let your love for sustainable fashion shine through! We want to see how your values align with our mission at Nobody's Child. Share any relevant experiences or projects that highlight your commitment to responsible fashion.
Tailor Your Experience: Make sure to customise your application to reflect the skills and experiences that are most relevant to the Email & CRM Manager role. Highlight your experience with email campaigns, CRM tactics, and any tools like Emarsys or Shopify that you've used. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Use bullet points if it helps to break down your achievements and skills – we want to see what makes you stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our journey at Nobody's Child!
How to prepare for a job interview at Nobody's Child
✨Know the Brand Inside Out
Before your interview, dive deep into Nobody's Child. Understand their mission, values, and recent campaigns. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your CRM Expertise
Be ready to discuss specific examples of your past experiences with email campaigns and CRM tactics. Highlight how you've driven customer retention and engagement in previous roles, especially using tools like Emarsys or Shopify.
✨Prepare for Collaboration Questions
Since the role involves working with various stakeholders, think of examples where you've successfully collaborated across teams. Be prepared to discuss how you manage relationships with 3rd party agencies and tech providers.
✨Bring Ideas to the Table
Think about innovative initiatives you could propose for Nobody's Child, such as loyalty programmes or new CRM processes. Showing that you're proactive and have ideas for improvement can set you apart from other candidates.