At a Glance
- Tasks: Provide top-notch support for NetSuite systems, resolving tickets and ensuring client satisfaction.
- Company: Join NoBlue2, an award-winning consultancy known for innovation and collaboration.
- Benefits: Enjoy 25 days leave, private healthcare, enhanced pension, and regular company events.
- Other info: Be part of a culture that encourages learning, collaboration, and pushing boundaries.
- Why this job: Make a real impact by helping clients maximise their NetSuite experience.
- Qualifications: Experience in ERP support, strong problem-solving skills, and excellent communication.
The predicted salary is between 37350 - 45650 £ per year.
We are looking for a skilled and customer focused Functional Support Consultant to ensure our clients receive timely, accurate, and effective support for their Net Suite systems.
You’ll own the resolution of support tickets, from simple queries through to complex bespoke issues, while keeping customers fully informed at every stage.
Your purpose is to maintain client trust, maximise the value of our services, and ensure issues are resolved or escalated quickly and effectively.
This role is suited to someone with strong Net Suite knowledge, excellent communication skills, and a proactive, problem-solving approach.
- What Good Looks Like
- Tickets are updated, prioritised, and resolved within SLAs, creating a smooth and reliable customer experience
- Common issues are handled efficiently, with clear explanations that build client confidence
- Complex or bespoke queries are resolved or escalated with full context and clear next steps
- Support communications are professional, timely, and tailored to the client’s level of understanding
- Product knowledge is consistently applied and updated, especially around bespoke client implementations
- What You’ll Do
- Take full ownership of customer support tickets, from requirements gathering through to resolution or escalation
- Investigate and resolve 1st and 2nd line issues (how-to queries, configuration, bespoke fixes)
- Deliver and own 3rd line resolutions for complex bespoke configurations or system logic
- Proactively communicate with clients, providing clear updates, setting expectations, and handling sensitive conversations professionally
- Work with the technical team on complex issues appropriately, ensuring thorough documentation and recommended next steps
- Maintain accurate and up-to-date records within the ticketing system
- Identify recurring issues, sharing insights with Product and Delivery teams to prevent recurrence
- Contribute to internal knowledge sharing and support process enhancements
- Mentor junior colleagues, providing guidance and contributing to the development of team expertise
- Stay current with Net Suite product updates and customer specific configurations to deliver expert level support.
About You
- Proven experience providing ERP (Net Suite) support, solving complex problems, ideally in a client-facing role
- Strong troubleshooting and problem-solving skills across core product and bespoke implementations
- Excellent communication skills, with the ability to tailor responses for different client audiences
- Proven experience managing multiple tickets and priorities while meeting SLA targets
- Skilled at handling complex or high-impact client conversations with professionalism and empathy
- Organised, detail-oriented, and proactive in owning issues through to resolution
- Collaborative, with experience working across delivery and product teams
- Why Join Us
As a Support Consultant, you’ll play a key role in ensuring our customers get the very best from their Net Suite systems.
You’ll be part of a collaborative, award-winning consultancy where innovation is encouraged, knowledge is shared, and your expertise directly impacts client success.
About No Blue2
We’re recognised as the EMEA Net Suite Solution Provider Partner of the Year 2026, for the second consecutive year, delivering powerful ERP solutions that drive visibility, agility, and long-term success.
Our consultants work closely with clients to tailor Net Suite to their evolving needs.
We’ve also developed our own IP – Task Suite - which includes tools like Task Collect and Task Analytics, designed to solve everyday business challenges.
It’s ERP, elevated.
But what truly sets No Blue2 apart is our people and culture.
We're building a business where collaboration, ingenuity and continuous learning go hand in hand.
We encourage a culture of fearlessness - giving people the confidence to challenge ideas, try new approaches, learn from mistakes and push boundaries in pursuit of better outcomes for our clients.
Join a multi-award-winning consultancy where innovation thrives, collaboration is core, and your work truly makes an impact.
- 25 days leave (plus bank holidays) with option to buy scheme
- Private healthcare – including optical and dental cashback
- Enhanced pension scheme with company matching up to 5%
- Life assurance at 3 x your annual salary
- Discounts with Perkbox
- Regular company events
- Company funded training programs
- Quarterly opportunity for performance based rewards
- Hybrid by default, we trust you to decide where works best for you
- #J-18808-Ljbffr
NetSuite Functional Support Consultant employer: NoBlue2
At NoBlue2, we pride ourselves on being a dynamic and innovative employer, offering an exciting opportunity for a Microsoft Dynamics 365 CE Principal Consultant / Architect to lead impactful projects in a collaborative environment. Our commitment to employee growth is evident through our comprehensive training programs, generous benefits including a company bonus scheme and enhanced pension, and a culture that values work-life balance with hybrid working options. Join us to not only advance your career but also to make a significant difference for our clients and the community.
StudySmarter Expert Advice🤫
We think this is how you could land NetSuite Functional Support Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NoBlue2. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NoBlue2 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace NetSuite Functional Support Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NoBlue2:Your cover letter is your chance to shine! Tell us why you want to work at NoBlue2 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NoBlue2!
How to prepare for a job interview at NoBlue2
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
