At a Glance
- Tasks: Provide top-notch support for clients using NetSuite, resolving issues and ensuring satisfaction.
- Company: Join a dynamic team at a leading ERP solutions provider.
- Benefits: Enjoy a bonus scheme, generous leave, private healthcare, and hybrid working options.
- Other info: Opportunity to mentor juniors and grow your expertise in a collaborative environment.
- Why this job: Make a real difference by helping clients navigate their NetSuite systems effectively.
- Qualifications: Experience in ERP support, strong problem-solving skills, and excellent communication.
The predicted salary is between 40000 - 50000 £ per year.
About the Role
We are looking for a skilled and customer‑focused Functional Support Consultant to ensure our clients receive timely, accurate, and effective support for their Net Suite systems.
You’ll own the resolution of support tickets, from simple queries through to complex bespoke issues, while keeping customers fully informed at every stage.
- Job Requirements
- Proven experience providing ERP (Net Suite) support, solving complex problems, ideally in a client‑facing role.
- Strong troubleshooting and problem‑solving skills across core product and bespoke implementations.
- Excellent communication skills, with the ability to tailor responses for different client audiences.
- Proven experience managing multiple tickets and priorities while meeting SLA targets.
- Skilled at handling complex or high‑impact client conversations with professionalism and empathy.
- Organised, detail‑oriented, and proactive in owning issues through to resolution.
- Collaborative, with experience working across delivery and product teams.
- Net Suite certifications (e. g. Suite Foundation, ERP Consultant) are desirable.
- Job Responsibilities
- Take full ownership of customer support tickets, from requirements gathering through to resolution or escalation.
- Investigate and resolve first‑ and second‑line issues (how‑to queries, configuration, bespoke fixes).
- Deliver and own third‑line resolutions for complex bespoke configurations or system logic.
- Proactively communicate with clients, providing clear updates, setting expectations, and handling sensitive conversations professionally.
- Work with the technical team on complex issues appropriately, ensuring thorough documentation and recommended next steps.
- Maintain accurate and up‑to‑date records within the ticketing system.
- Identify recurring issues, sharing insights with Product and Delivery teams to prevent recurrence.
- Contribute to internal knowledge sharing and support process enhancements.
- Mentor junior colleagues, providing guidance and contributing to the development of team expertise.
- Stay current with Net Suite product updates and customer‑specific configurations to deliver expert level support.
Benefits
- Company bonus scheme, averaging 10% of salary.
- 25 days leave (plus bank holidays) with option to buy scheme.
- Private healthcare – including optical and dental cashback.
- Enhanced pension scheme with company matching up to 5%.
- Life assurance at 3 × your annual salary.
- Discounts with Perkbox.
- Regular company events.
- Company‑funded training programs.
- Quarterly opportunity for performance‑based rewards.
- Hybrid by default; you decide where works best for you.
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Functional Support Consultant (NetSuite) employer: NoBlue2
At NoBlue2, we pride ourselves on being a dynamic and innovative employer, offering an exciting opportunity for a Microsoft Dynamics 365 CE Principal Consultant / Architect to lead impactful projects in a collaborative environment. Our commitment to employee growth is evident through our comprehensive training programs, generous benefits including a company bonus scheme and enhanced pension, and a culture that values work-life balance with hybrid working options. Join us to not only advance your career but also to make a significant difference for our clients and the community.
