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For Companies At a Glance
- Tasks: Manage client relationships and drive account growth with innovative NetSuite solutions.
- Company: Join NoBlue2, a multi-award-winning NetSuite partner recognised for excellence.
- Benefits: Enjoy 25 days leave, private healthcare, and a supportive hybrid work culture.
- Other info: Be part of a collaborative team focused on professional development and innovation.
- Why this job: Make a real impact by helping businesses maximise their NetSuite investment.
- Qualifications: Experience in account management and strong relationship-building skills required.
The predicted salary is between 50000 - 65000 £ per year.
The role of a Senior Account Manager is to oversee and nurture relationships with NoBlue2’s existing customer base alongside winning ‘new to us’ NetSuite clients. You will provide direction, specialist knowledge and support to clients in their NetSuite technology/applications. You will be responsible for managing the sales cycle to enable assessment and demonstration of solutions to prospects along with offering support to existing/prospective clients. The primary goal is to ensure client satisfaction, promote account growth, and contribute to the overall success of both the client and NoBlue2.
What Good Looks Like
- Account plans, proposals, and communications are tailored, accurate, and delivered on time.
- You proactively act as the link between the customer and delivery - capturing evolving needs and aligning them with relevant solutions and services.
- Customer satisfaction, retention, and upsell rates are improving in accounts you manage.
- Internal teams feel informed and prepared thanks to proactive handovers and clear account updates.
- Regularly undertake Account reviews and co-ordinate Healthchecks to ensure we are imparting industry specific NetSuite insight and knowledge.
What You’ll Do
- Serve as the primary point of contact for a portfolio of clients, understanding their business needs and objectives. Building strong relationships.
- Clearly articulate the benefits and key features of NetSuite and 3rd party applications.
- Identify upsell and cross-sell opportunities, working with clients to understand their evolving business requirements and propose tailored solutions. Maintain account & opportunities updates within NetSuite.
- Manage contract renewals and negotiate terms to ensure client satisfaction and retention.
- Proactively address client concerns and challenges to maintain high levels of customer satisfaction.
- Develop and maintain an in-depth understanding of NetSuite products and features.
- Educate clients on new functionalities and upgrades that align with their business.
- Work closely with sales, implementation, and support teams to ensure seamless customer experiences.
- Communicate client feedback and requirements to internal stakeholders for continuous solution improvement.
- Create documentation/statement of works to confirm the client need.
- Travel to client sites to nurture and develop relationships and opportunities.
About You
- Proven experience in account management, preferably in the software or technology industry.
- Knowledge of ERP systems, specifically NetSuite, is a significant advantage.
- Commitment to delivering exceptional customer service and satisfaction.
- Strong relationship building skills at all levels of an organisation, including to C-level.
- Ability to identify and close sales opportunities, with a demonstrable track record of doing so.
- Strong negotiation skills to secure renewals and upsell opportunities.
- Excellent written and verbal communication skills, including presentation skills.
- Ability to articulate technical concepts to non-technical stakeholders.
- Ability to understand and align solutions with clients' business objectives.
- Ability to think strategically about client relationships and identify long-term growth opportunities.
Why Join Us
- Be part of a successful, fast-growing team where you’ll work with ambitious businesses and play a direct role in helping NetSuite customers get more value from their NetSuite investment.
- We enjoy a collaborative, people-first culture that values expertise, initiative, and development—where your ideas are heard, your career progression is supported, and you’ll work alongside experienced professionals in the ERP and digital transformation space.
- Gain exposure to exciting, high-growth businesses and innovative projects while building your Account Management career within a multi-award winning NetSuite partner that combines technical excellence with strong customer focus.
Benefits
- 25 days leave (plus bank holidays) with option to buy scheme.
- Private healthcare – including optical and dental cashback.
- Enhanced pension scheme with company matching up to 5%.
- Life assurance at 3 x your annual salary.
- Discounts with Perkbox.
- Regular company events.
- Company funded training programs.
- Quarterly opportunity for performance based rewards.
- Hybrid by default, we trust you to decide where works best for you.
Senior Account Manager in London employer: NoBlue2 Limited
Contact Detail:
NoBlue2 Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products, especially NetSuite, and think about how you can add value. Tailor your answers to show how your experience aligns with their needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a better chance of standing out in the crowd!
We think you need these skills to ace Senior Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in account management and any specific knowledge of NetSuite or ERP systems. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect your ability to articulate complex concepts to non-technical stakeholders.
Highlight Relationship Building: We’re all about strong relationships here at StudySmarter. Share examples of how you've successfully built and maintained client relationships in the past. This will show us that you understand the importance of customer satisfaction and retention.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at NoBlue2 Limited
✨Know Your NetSuite Inside Out
As a Senior Account Manager, you'll need to demonstrate a solid understanding of NetSuite and its applications. Brush up on the key features and benefits, and be ready to discuss how they can solve specific client challenges. This will show your expertise and help you build credibility with the interviewers.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships with clients in the past. Highlight your ability to communicate effectively with stakeholders at all levels, especially C-level executives. This is crucial for the role, so make sure your stories reflect your strong interpersonal skills.
✨Demonstrate Your Problem-Solving Abilities
Think of instances where you've proactively addressed client concerns or identified upsell opportunities. Be ready to discuss how you approached these situations and the outcomes. This will illustrate your commitment to customer satisfaction and your strategic thinking capabilities.
✨Tailor Your Approach to the Company Culture
Familiarise yourself with NoBlue2's values and culture. During the interview, express how your personal values align with theirs, particularly around collaboration and innovation. Showing that you understand and appreciate their culture can set you apart from other candidates.