At a Glance
- Tasks: Provide top-notch support for NetSuite systems, resolving client queries and issues.
- Company: Join an award-winning consultancy known for innovation and collaboration.
- Benefits: Enjoy a competitive salary, bonus scheme, private healthcare, and generous leave.
- Other info: Work in a dynamic, hybrid environment with opportunities for growth and learning.
- Why this job: Make a real impact by helping clients maximise their NetSuite experience.
- Qualifications: Experience in ERP support, strong problem-solving skills, and excellent communication.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a skilled and customer focused Functional Support Consultant to ensure our clients receive timely, accurate, and effective support for their NetSuite systems. You’ll own the resolution of support tickets, from simple queries through to complex bespoke issues, while keeping customers fully informed at every stage. Your purpose is to maintain client trust, maximise the value of our services, and ensure issues are resolved or escalated quickly and effectively. This role is suited to someone with strong NetSuite knowledge, excellent communication skills, and a proactive, problem-solving approach.
What Good Looks Like
- Tickets are updated, prioritised, and resolved within SLAs, creating a smooth and reliable customer experience
- Common issues are handled efficiently, with clear explanations that build client confidence
- Complex or bespoke queries are resolved or escalated with full context and clear next steps
- Support communications are professional, timely, and tailored to the client’s level of understanding
- Product knowledge is consistently applied and updated, especially around bespoke client implementations
What You’ll Do
- Take full ownership of customer support tickets, from requirements gathering through to resolution or escalation
- Investigate and resolve 1st and 2nd line issues (how-to queries, configuration, bespoke fixes)
- Deliver and own 3rd line resolutions for complex bespoke configurations or system logic
- Proactively communicate with clients, providing clear updates, setting expectations, and handling sensitive conversations professionally
- Work with the technical team on complex issues appropriately, ensuring thorough documentation and recommended next steps
- Maintain accurate and up-to-date records within the ticketing system
- Identify recurring issues, sharing insights with Product and Delivery teams to prevent recurrence
- Contribute to internal knowledge sharing and support process enhancements
- Mentor junior colleagues, providing guidance and contributing to the development of team expertise
- Stay current with NetSuite product updates and customer specific configurations to deliver expert level support.
About You
- Proven experience providing ERP (NetSuite) support, solving complex problems, ideally in a client-facing role
- Strong troubleshooting and problem-solving skills across core product and bespoke implementations
- Excellent communication skills, with the ability to tailor responses for different client audiences
- Proven experience managing multiple tickets and priorities while meeting SLA targets
- Skilled at handling complex or high-impact client conversations with professionalism and empathy
- Organised, detail-oriented, and proactive in owning issues through to resolution
- Collaborative, with experience working across delivery and product teams
- NetSuite certifications (e.g. SuiteFoundation, ERP Consultant) are desirable
Why Join Us
As a Support Consultant, you’ll play a key role in ensuring our customers get the very best from their NetSuite systems. You’ll be part of a collaborative, award-winning consultancy where innovation is encouraged, knowledge is shared, and your expertise directly impacts client success.
Benefits
- Company bonus scheme, averaging 10% of salary
- 25 days leave (plus bank holidays) with option to buy scheme
- Private healthcare – including optical and dental cashback
- Enhanced pension scheme with company matching up to 5%
- Life assurance at 3 x your annual salary
- Discounts with Perkbox
- Regular company events
- Company funded training programs
- Quarterly opportunity for performance-based rewards
- Hybrid by default, we trust you to decide where works best for you
Functional Support Consultant (NetSuite) employer: NoBlue2 Limited
At NoBlue2, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment for our Functional Support Consultants. With a strong emphasis on collaboration and continuous learning, we provide ample opportunities for professional growth, alongside competitive benefits such as a company bonus scheme, private healthcare, and a generous leave policy. Join us in a remote setting where your contributions directly impact client success and innovation is at the heart of everything we do.
