At a Glance
- Tasks: Manage service charge and rent processes for over 7,000 homes while ensuring compliance and clear communication.
- Company: Join a dynamic housing organisation committed to community and resident satisfaction.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Collaborative environment with a focus on teamwork and community impact.
- Why this job: Make a real difference in residents' lives by ensuring transparency and fairness in charges.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 38844 - 40817 £ per year.
We have an exciting opportunity for a Service Charge Rent Officer to take a lead role in managing service charge and rent processes across a housing portfolio of 7,000+ homes, including homeowners, freeholders, estates, and garages. This role is responsible for ensuring accurate administration, compliance, and clear communication of service charges and rent applications, while working collaboratively across departments and with external managing agents.
Key Responsibilities:
- Liaise with internal departments (e.g., Housing, Asset) to gather data and ensure budgets accurately reflect service delivery costs
- Issue annual rent and service charge notifications in line with regulatory requirements and best practice
- Provide clear, transparent breakdowns of charges, including explanations for cost changes
- Ensure compliance with relevant legislation (e.g., Leasehold Reform Act, Landlord Tenant Act 1985, Housing Acts)
- Manage estate-based charges, utility billing, and service charge arrangements
- Ensure all statutory obligations are met, including service charge certification and reporting
- Respond to resident queries, explaining charges clearly and professionally
Service Charge & Rent Officer in Norfolk employer: Noble Recruiting
Join a forward-thinking organisation that prioritises employee development and fosters a collaborative work culture. As a Service Charge & Rent Officer, you will benefit from a supportive environment that encourages professional growth while making a meaningful impact on the lives of over 7,000 residents. With a commitment to compliance and transparency, this role offers the unique opportunity to engage with various departments and enhance your skills in a dynamic housing portfolio.
