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- Tasks: Manage service charges and rent for over 7,000 homes, ensuring accuracy and compliance.
- Company: Join a supportive team dedicated to transparency and customer experience.
- Benefits: Competitive salary of £49,000, professional development, and a dynamic work environment.
- Other info: Opportunity for career growth in a reputable organisation with a focus on equality.
- Why this job: Make a real difference in residents' lives while developing your career in housing management.
- Qualifications: Degree level or equivalent experience in service charge and rent management.
The predicted salary is between 49000 - 49000 £ per year.
Location: Long Stratton, Norfolk
Type: Permanent
Hours: 37 hours per week
Salary: £49,000 per annum
We are delighted to be supporting our client in the recruitment of a 'Service Charges & Rent Manager' on a permanent, full-time basis!
Purpose of the role: The post holder would be responsible for the day-to-day management of service charges and rent across 7,000+ homes, ensuring services are accurate, transparent, and compliant with legislation. The role covers setting, billing, reconciling, and collecting all charges, as well as overseeing rent application. The post holder would be working closely with internal teams, residents and contractors ensuring fairness, value for money and customer experience at all times.
Main duties and responsibilities:
- Lead service charge budgeting, forecasting and financial performance, ensuring accuracy and cost control.
- Oversee billing, rent and charge setting, and account management, ensuring compliance and transparency for residents.
- Ensure all service charges, rents, and utilities meet legal and regulatory requirements, including audits and reporting.
- Manage resident communication, resolving queries and complaints professionally and clearly explaining charges.
- Work with contractors and internal teams to ensure services are delivered effectively and provide value for money.
- Drive process improvements, systems development, and operational efficiency.
- Lead and develop a high-performing, customer focused team, setting targets and improving service delivery.
Key Person Specification:
- Degree level or equivalent relevant professional qualification or qualified by experience (E).
- Evidence of continued professional development (E).
- Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D).
- Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing.
Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.
Locations
Service Charges & Rent Manager in Norfolk, Norwich employer: Noble Recruiting
Contact Detail:
Noble Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charges & Rent Manager in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the hunt for a Service Charges & Rent Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of service charge legislation and best practices. We recommend practising common interview questions with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, be ready to discuss specific examples of how you've managed service charges and rents effectively in the past. This will help you stand out from the crowd.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about landing that Service Charges & Rent Manager position.
We think you need these skills to ace Service Charges & Rent Manager in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Charges & Rent Manager role. Highlight your experience in service charge management and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements in managing service charges and working with residents.
Showcase Your Communication Skills: Since you'll be managing resident communication, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to us directly. Plus, we love seeing applications come through our platform!
How to prepare for a job interview at Noble Recruiting
✨Know Your Numbers
As a Service Charges & Rent Manager, you'll be dealing with budgets and financial performance. Brush up on your financial knowledge and be ready to discuss how you would manage service charge budgeting and forecasting. Bring examples of how you've ensured accuracy and cost control in previous roles.
✨Understand Compliance Inside Out
This role requires a solid understanding of legal and regulatory requirements. Make sure you’re familiar with the relevant legislation regarding service charges and rents. Prepare to discuss how you've ensured compliance in past positions and how you would handle audits and reporting.
✨Showcase Your Communication Skills
You'll need to manage resident communication effectively, so be prepared to demonstrate your ability to resolve queries and complaints. Think of specific instances where you’ve had to explain complex charges clearly and professionally. This will show your potential employer that you can maintain a positive customer experience.
✨Highlight Team Leadership Experience
Since the role involves leading a high-performing team, be ready to talk about your leadership style and experiences. Share examples of how you've set targets, improved service delivery, and driven process improvements in your previous roles. This will help illustrate your capability to lead and develop a customer-focused team.