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- Tasks: Manage service charges and rent for over 7,000 homes, ensuring accuracy and compliance.
- Company: Join a leading recruitment firm with over 17 years of industry experience.
- Benefits: Permanent position with opportunities for professional development and career growth.
- Other info: Dynamic work environment focused on customer satisfaction and value for money.
- Why this job: Make a real difference in residents' lives while leading a high-performing team.
- Qualifications: Experience in service charge management or similar roles is essential.
The predicted salary is between 40000 - 50000 £ per year.
We are delighted to be supporting our client in the recruitment of a 'Service Charges & Rent Manager' on a permanent, full-time basis! The post holder would be responsible for the day-to-day management of service charges and rent across 7,000+ homes, ensuring services are accurate, transparent, and compliant with legislation.
The role covers setting, billing, reconciling, and collecting all charges, as well as overseeing rent application. The post holder would be working closely with internal teams, residents and contractors ensuring fairness, value for money and customer experience at all times.
- Lead service charge budgeting, forecasting and financial performance, ensuring accuracy and cost control.
- Oversee billing, rent and charge setting, and account management, ensuring compliance and transparency for residents.
- Ensure all service charges, rents, and utilities meet legal and regulatory requirements, including audits and reporting.
- Manage resident communication, resolving queries and complaints professionally and clearly explaining charges.
- Work with contractors and internal teams to ensure services are delivered effectively and provide value for money.
- Lead and develop a high-performing, customer focused team, setting targets and improving service delivery.
Evidence of continued professional development (E). Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D). Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing.
Locations
Service Charge Team Manager in Norfolk, Norwich employer: Noble Recruiting
Contact Detail:
Noble Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Team Manager in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the hunt for a Service Charge Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of service charge management and relevant legislation. We recommend practising common interview questions and scenarios related to budgeting, compliance, and resident communication to show you're the perfect fit.
✨Tip Number 3
Don’t forget to showcase your leadership skills! When discussing your experience, highlight how you've led teams and improved service delivery. This will demonstrate that you can manage a high-performing team effectively.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to submit your application and keep track of your progress. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Service Charge Team Manager in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Charge Team Manager role. Highlight your experience in service charge and rent management, and don’t forget to mention any relevant qualifications like CIH Level 3 or above!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Talk about your experience with budgeting, forecasting, and managing resident communications – we want to see your passion for customer service!
Showcase Your Achievements: When detailing your past roles, focus on your achievements. Did you improve service delivery or enhance customer satisfaction? Numbers speak volumes, so if you can quantify your successes, do it!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Noble Recruiting
✨Know Your Numbers
As a Service Charge Team Manager, you'll be dealing with budgets and financial performance. Brush up on your financial knowledge, especially around service charge calculations and compliance regulations. Be ready to discuss how you've managed budgets in the past and any tools you’ve used.
✨Showcase Your Communication Skills
This role involves a lot of resident communication and resolving queries. Prepare examples of how you've effectively communicated complex information to residents or stakeholders. Think about times when you turned a complaint into a positive experience.
✨Demonstrate Leadership Experience
You'll be leading a team, so it's crucial to highlight your leadership skills. Share specific instances where you've set targets, improved service delivery, or developed a high-performing team. Use metrics to show your impact!
✨Research the Company and Its Values
Understanding the company’s mission and values is key. Familiarise yourself with their approach to service charges and customer experience. This will help you align your answers with what they value most and show that you're genuinely interested in the role.