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- Tasks: Manage service charges and rent for over 7,000 homes, ensuring accuracy and compliance.
- Company: Join a leading recruitment firm with over 17 years of industry experience.
- Benefits: Permanent position with opportunities for professional development and career growth.
- Other info: Work in a supportive environment focused on customer satisfaction and team performance.
- Why this job: Make a real difference in residents' lives while developing your management skills.
- Qualifications: Experience in service charge and rent management; CIH Level 3 or similar preferred.
The predicted salary is between 40000 - 50000 £ per year.
We are delighted to be supporting our client in the recruitment of a 'Service Charges & Rent Manager' on a permanent, full-time basis! The post holder would be responsible for the day-to-day management of service charges and rent across 7,000+ homes, ensuring services are accurate, transparent, and compliant with legislation.
The role covers setting, billing, reconciling, and collecting all charges, as well as overseeing rent application. The post holder would be working closely with internal teams, residents and contractors ensuring fairness, value for money and customer experience at all times.
- Lead service charge budgeting, forecasting and financial performance, ensuring accuracy and cost control.
- Oversee billing, rent and charge setting, and account management, ensuring compliance and transparency for residents.
- Ensure all service charges, rents, and utilities meet legal and regulatory requirements, including audits and reporting.
- Manage resident communication, resolving queries and complaints professionally and clearly explaining charges.
- Work with contractors and internal teams to ensure services are delivered effectively and provide value for money.
- Lead and develop a high-performing, customer focused team, setting targets and improving service delivery.
Evidence of continued professional development (E). Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D). Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing.
Locations
Service Charge Manager (Permanent) in Norfolk, Norwich employer: Noble Recruiting
Contact Detail:
Noble Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Manager (Permanent) in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the hunt for a Service Charge Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of service charge management and relevant legislation. We recommend practising common interview questions with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your past achievements in managing service charges and rents. Use specific examples to demonstrate how you've improved processes or enhanced customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always looking for talented individuals like you to join our team!
We think you need these skills to ace Service Charge Manager (Permanent) in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Charge Manager role. Highlight your experience in service charge and rent management, and don’t forget to mention any relevant qualifications like CIH Level 3 or above!
Showcase Your Skills: In your cover letter, showcase your skills in budgeting, forecasting, and financial performance. We want to see how you can ensure accuracy and cost control in managing service charges across a large number of homes.
Be Clear and Concise: When writing your application, be clear and concise. Use straightforward language to explain your experience and how it aligns with the responsibilities of the role. Remember, we appreciate transparency just as much as you do!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Noble Recruiting
✨Know Your Numbers
As a Service Charge Manager, you'll be dealing with budgets and financial performance. Brush up on your financial knowledge and be ready to discuss how you would approach budgeting, forecasting, and ensuring compliance with legislation. This shows you're not just familiar with the role but also prepared to tackle its challenges.
✨Understand the Legal Landscape
Make sure you’re well-versed in the legal and regulatory requirements surrounding service charges and rents. Familiarise yourself with relevant legislation and be prepared to discuss how you would ensure compliance in your role. This will demonstrate your commitment to transparency and fairness for residents.
✨Showcase Your Communication Skills
Since managing resident communication is key, think of examples where you've resolved queries or complaints effectively. Be ready to explain how you would communicate complex information clearly and professionally. This will highlight your customer-focused approach and ability to build relationships.
✨Team Leadership Experience
The role involves leading a high-performing team, so come prepared with examples of how you've developed teams in the past. Discuss your leadership style and how you set targets to improve service delivery. This will show that you can inspire and manage a team effectively.