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- Tasks: Lead service charges and rent management for over 7,000 homes, ensuring compliance and maximising income.
- Company: Join a forward-thinking organisation dedicated to community and financial inclusion.
- Benefits: Competitive salary of £65,000, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic and impactful role.
- Why this job: Make a real difference in people's lives while driving innovation in housing services.
- Qualifications: Degree or equivalent experience with strong expertise in social housing and income collection.
The predicted salary is between 65000 - 65000 £ per year.
Location: Long Stratton, Norfolk
Type: Permanent Vacancy
Salary: £65,000 per annum
Hours: 37 Hours per week
We are delighted to be supporting our client in the recruitment of a 'Head of Service Charges, Rent and Income', on a permanent, full-time basis!
Purpose of the role: The post holder will be leading the delivery of service charges and rent across 7,000+ homes, ensuring compliance, strong customer focus, and income maximisation. The role drives policy, process, and system improvements, keeping services aligned with legal and sector changes.
Main duties and responsibilities:
- Lead and manage service charge, rent setting, billing, and income collection processes.
- Develop and deliver strategies to maximise income, reduce arrears, and support financial inclusion.
- Own and improve key policies, systems, and processes, ensuring legal and regulatory compliance.
- Set and monitor KPIs, budgets, and financial performance, identifying risks and opportunities.
- Provide strong leadership, coaching teams, and promoting a culture of accountability and innovation.
- Champion resident engagement, using feedback to improve services and satisfaction.
- Build effective partnerships internally and externally, representing the organisation at sector forums.
- Drive continuous service improvement and support organisational strategy and governance.
Key person specification:
- Degree or equivalent experience, with evidence of continuous professional development.
- CIH Level 3 (or working towards) and/or relevant professional membership (desirable).
- Senior experience in a social housing or local authority setting.
- Strong expertise in service charges, rent regimes, leasehold management, and income collection.
- Proven experience developing policies, strategies and service improvements.
Locations
Head of Service Charged, Rent and Income in Norfolk, Norwich employer: Noble Recruiting
Contact Detail:
Noble Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Charged, Rent and Income in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their mission, especially around service charges and income maximisation. We want to see that passion!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your leadership style and strategies for improving service delivery. Confidence is key when you're aiming for that Head of Service role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Service Charged, Rent and Income in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service charges, rent regimes, and income collection. We want to see how your skills align with the role, so don’t hold back!
Showcase Your Leadership Skills: As a Head of Service Charges, Rent and Income, strong leadership is key. Use your application to demonstrate your experience in coaching teams and driving continuous improvement. We love seeing examples of how you've made a difference!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand. Bullet points can be your best friend here!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and we’ll be able to process your application more efficiently!
How to prepare for a job interview at Noble Recruiting
✨Know Your Numbers
Make sure you’re familiar with key financial metrics related to service charges and rent. Brush up on how to maximise income and reduce arrears, as these are crucial for the role. Being able to discuss specific strategies or examples will show your expertise.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in leading teams and driving service improvements. Think of examples where you've coached others or implemented successful policies. This will demonstrate your ability to foster a culture of accountability and innovation.
✨Understand the Legal Landscape
Familiarise yourself with the legal and regulatory requirements surrounding service charges and rent collection. Be ready to discuss how you’ve ensured compliance in previous roles, as this is a key responsibility of the position.
✨Engage with Resident Feedback
Think about how you’ve used resident feedback to improve services in the past. Prepare to share specific instances where you’ve championed resident engagement, as this aligns with the organisation's focus on customer satisfaction.