Freight Export Manager/Supervisor - Air & Ocean/Sea

We are looking for a confident, hands-on Manager to support and maintain an established and well-run Team based locally in Basildon, Essex.

Your position will be an extremely hands-on role with daily entries, jobs/files as well as overseeing the Team and supporting with clearances etc.

The role is for primarily Exports at the moment, but the successful candidate will require knowledge of Cross-Trade Shipments and EU Road Freight.

Key Duties:

• Lead the Export Operations team, your primary responsibility is to lead your team in achieving operational excellence and delivering exceptional customer service.

• Ensure equitable treatment, motivation, and resource allocation for staff.

• Converting quotes into shipments.

• Liaising with overseas agents/shipping lines, negotiating rates, and quoting customers and ensure shipment runs smoothly.

• Booking in, preparing docs such as BL, EUR1, COO, CIPL etc, along with sending NOAs/Pre-Alerts etc.

• Tracking via Destin8/CNS and online for Air freight etc.

• Liaise with customers on all shipments.

• Arranging Collections/Deliveries.

• Rating / Billing Out.

• Ensure profitability and operational excellence, meeting customer expectations and maintaining efficient operations.

• Develop and maintain operational SOPs and continuously improve KPIs.

• Implement initiatives to increase operating margin and nurture positive relationships with stakeholders.

• Communicate ideas effectively through written and verbal channels, maintaining professionalism at all times.

• Hands-on management approach.

• Strong negotiation and problem-solving skills.

• Good attention to detail.

• Strong organisational skills.

• Full comprehensive knowledge of Incoterms.

• Sound understanding how to put quotations together.

• Good experience of working with and speaking with agents/freight companies, etc.

• Customs Clearance working knowledge, based on CDS, CNS, Destin8 and experience in raising Entries for both Import & Export.

• Experience in LCL/FCL Sea Freight, Airfreight, Road Freight and Courier.

• Being able to act as Key Account Manager for certain Customers and able to liaise with customers on all shipments.

• Being able to engage with a wide variety of Hauliers to negotiate competitive rates.

• Being able to report and manage job counts/profits/job targets.

• Proficiency in MS software and awareness of industry tools and technological developments.

• Ability to establish and maintain excellent and beneficial long-term relationships.