At a Glance
- Tasks: Coordinate imports, ensuring timely processing and excellent customer service.
- Company: Dynamic logistics company focused on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Other info: Fast-paced role with opportunities for growth and learning.
- Why this job: Join a vibrant team and make a difference in global logistics.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 34000 - 38000 £ per year.
Department: Import Customer Service
Salary: £34,000 - £38,000 (depending on experience)
Location: Basildon
Reporting to the Customer Service Manager, the primary goal is providing excellent customer service to our customers and overseas partners. This includes processing import jobs from booking to delivery, including costing and invoicing and completing all HMRC Customs Clearance requirements for our clients. Working closely with the Commercial Team on development of all Ocean freight services.
RESPONSIBILITIES
- Prioritize your workflow to ensure all aspects of work are carried out in a timely manner.
- Work closely with your colleagues to ensure we maintain the highest possible operational performance and customer service.
- Develop constructive relationships with key customers and suppliers assisting in resolving any concerns and implementing any corrective action.
- Maintain effective communication and relationships with our overseas partners.
- Ensure all consignments are loaded onto our system prior to/on departure either manually or via EDI checking accuracy of paperwork and information provided.
- All pre alert documentation must be received from the overseas partners prior to or on the same day of departure.
- Ensure we have all the relevant information.
We think you need these skills to ace Import Customer Service Coordinator in Essex
Attention to Detail
Communication Skills
Problem-Solving Skills
Time Management
Ability to Work Independently
Initiative
Adaptability
