At a Glance
- Tasks: Assist customers with enquiries and provide excellent service in a supportive team.
- Company: Join a local authority committed to community service and support.
- Benefits: Gain valuable experience, develop customer service skills, and work in a dynamic environment.
- Other info: Opportunity for professional development and teamwork in a fast-paced setting.
- Why this job: Make a difference in your community while building your career in customer support.
- Qualifications: Good GCSEs in English and Maths; NVQ Level 2 in customer service preferred.
The predicted salary is between 18900 - 23100 £ per year.
Noble Recruiting are delighted to be supporting a local authority in recruiting two Customer Support Assistants on a full-time, temporary basis.
Due to the nature of this role, the successful candidates will be required to work on-site only.
JOB PURPOSE
To operate as part of a customer-focused team dealing with telephone and electronic enquiries, with a focus on local authority Environmental Services, including Waste Management & Recycling.
- JOB ACTIVITIES
- To respond to and assist members of the public making general and specific enquiries, both in person and by telephone, providing factual information or assistance, or putting them in touch with appropriate officers as required.
- To provide an efficient and effective general administration service to the department.
- Respond flexibly to resource-specific areas of need within the department as they arise.
- To establish and maintain a good general knowledge of all the different facets of the Authority's services and objectives in order to respond to customer queries.
- To attend training and team briefing sessions and participate in the process of continuous improvement in customer service.
- Such other duties as may be required.
- PROFESSIONAL & TECHNICAL DEVELOPMENT
- Good GCSE passes or equivalent in English and Mathematics.
- NVQ Level 2 or equivalent in customer service.
- Ability to use IT systems, including the Microsoft Office Suite - Word, Excel etc.
- COMPETENCY REQUIREMENTS
The successful candidate will
- Demonstrate an interest in and understanding of others.
- Adapt to the team and build team spirit.
- Establish good relationships with customers and staff.
- Build wide and effective networks of contacts inside and outside the organisation.
- Focus on customer needs and satisfaction.
- Set high standards for quality and quantity.
- Appropriately follow instructions from others without unnecessarily challenging authority.
- Work productively in a high-pressure environment.
- Important Notice
Noble Recruiting Limited, based in Billericay, Essex, is an Equal Opportunities Employer.
With over 17 years of industry experience, we specialise in permanent recruitment and the provision of temporary workers.
By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited.
For further details on how we manage applicant data, please refer to our Privacy Policy on our website.
Application
Status: Due to the high volume of applications received, if you do not hear from us within 14 days, your application has unfortunately not been successful on this occasion.
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Customer Support Assistant employer: Noble Recruiting
Noble Recruiting is an excellent employer, offering a supportive and close-knit team environment in the heart of the City of London. With a focus on employee growth and development, we provide opportunities for professional advancement while maintaining a healthy work-life balance with regular hours from Monday to Friday. Join us to be part of a dynamic company that values your contributions and fosters a culture of collaboration and success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Noble Recruiting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Noble Recruiting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Noble Recruiting:Your cover letter is your chance to shine! Tell us why you want to work at Noble Recruiting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Noble Recruiting!
How to prepare for a job interview at Noble Recruiting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
