At a Glance
- Tasks: Manage customer enquiries, convert leads, and support billing processes.
- Company: Join a growing and innovative organisation making a real impact.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work in a collaborative team with excellent development prospects.
- Why this job: Be a key player in driving business growth and building lasting customer relationships.
- Qualifications: Experience in customer service or sales, strong communication skills, and attention to detail.
The predicted salary is between 40000 - 45000 £ per year.
Noble Recruiting is delighted to be recruiting for a Customer Service & Acquisitions Lead on behalf of a growing and innovative organisation.
This is an exciting opportunity to join a business where you can make a real impact, build lasting customer relationships, and play a key role in driving ambitious growth plans.
About the Role
You will manage customer enquiries, convert leads into paying customers, oversee customer onboarding processes, support billing and credit control activities, and contribute to service performance reporting and business improvement initiatives.
Key Responsibilities
- Customer Acquisition & Business Growth
- Identify and generate new customer leads through research, networking, events, referrals, and digital channels.
- Build and maintain a strong pipeline of prospective customers.
- Engage with potential customers to understand their requirements and present suitable connectivity solutions.
- Convert qualified leads into paying customers.
- Customer Service & Account Management
- Handle customer enquiries, complaints, and service issues effectively.
- Contact customers ahead of contract renewals and discuss available contract options.
- Build strong relationships with customers and act as a trusted point of contact.
- Customer Administration & Finance Support
- Set up new customer accounts and raise invoices as required.
- Process customer payments and maintain accurate records.
- Reconcile payments received through Stripe, Go Cardless, and bank transfers.
- Support credit control activities and help minimise overdue debt.
- Manage customer departures and coordinate the return of equipment where necessary.
- Reporting & Business Improvement
- Collate performance information and prepare regular reports and dashboards.
- Monitor customer acquisition and service performance metrics.
- Analyse customer service and acquisition data to identify trends and opportunities for improvement.
- Support the development of customer service and acquisition systems and processes.
- Assist with internal and external audit requirements.
About You
We are looking for an organised, motivated individual who enjoys working with customers and has a strong eye for detail.
Essential Skills & Experience
- Experience in a customer service, customer success, sales support, account management, or business development environment.
- Excellent communication and relationship-building skills.
- Ability to understand customer needs and identify appropriate solutions.
- Strong administrative and organisational skills.
- Good Microsoft Office skills, including Word and Excel.
- Experience working with data and spreadsheets.
- Ability to manage multiple priorities and work independently.
- A proactive, resourceful, and collaborative approach.
Desirable
- Experience within telecommunications, broadband, digital technology, utilities, or similar sectors.
- Knowledge of customer onboarding, invoicing, and payment systems.
- Experience producing performance reports and analysing customer data.
- Understanding of business systems and process improvement.
- Important Notice
Noble Recruiting Limited, based in Billericay, Essex, is an Equal Opportunities Employer.
With over 17 years of industry experience, we specialise in permanent recruitment and the provision of temporary workers.
By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited.
For further details on how we manage applicant data, please refer to our Privacy Policy on our website.
Application
Status: Due to the high volume of applications received, if you do not hear from us within 14 days, your application has unfortunately not been successful on this occasion
Customer Service & Acquisitions Lead in Colchester employer: Noble Recruiting
Noble Recruiting is an excellent employer, offering a supportive and close-knit team environment in the heart of the City of London. With a focus on employee growth and development, we provide opportunities for professional advancement while maintaining a healthy work-life balance with regular hours from Monday to Friday. Join us to be part of a dynamic company that values your contributions and fosters a culture of collaboration and success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Acquisitions Lead in Colchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Noble Recruiting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Noble Recruiting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Acquisitions Lead in Colchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Noble Recruiting:Your cover letter is your chance to shine! Tell us why you want to work at Noble Recruiting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Noble Recruiting!
How to prepare for a job interview at Noble Recruiting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
