At a Glance
- Tasks: Lead the management of complaints and improve customer satisfaction in waste operations.
- Company: Local authority committed to excellent service and community support.
- Benefits: Gain valuable experience in a supportive environment with career development opportunities.
- Other info: On-site role with a focus on teamwork and positive complaint culture.
- Why this job: Make a real difference by enhancing service quality and helping diverse customers.
- Qualifications: Experience in customer service, complaint handling, and proficiency in Microsoft Office.
The predicted salary is between 18 - 18 £ per hour.
A local authority is delighted to be advertising the role of Complaints Coordinator.
Due to the nature of this role, the successful candidate will be required to work on-site, 5 days per week.
The Opportunity
The postholder will lead the management of complaints within Operations as part of the new waste and recycling collection service.
Role Accountabilities
- Investigate and respond to Stage 1 Operations complaints and resolve them at the earliest opportunity and within the required timescale.
To acquire relevant and accurate information internally to respond to residents and ensure that all issues raised by the complainant are addressed with reference to any relevant policies and good practice where appropriate.
- Proactively work with the Waste Team, Waste Minimisation and Sustainability team, and all Managers to ensure that relevant and accurate information is collated to support complaint responses.
- Promote a positive complaint handling culture across Operations, raising awareness of all relevant policies and providing refresher complaints management training to teams as and when appropriate.
- Provide administrative support to Operations where required.
- Record all complaints received on a complaints database, together with all relevant documentation.
- Provide and coordinate reasonable assistance to customers who are vulnerable and who may have support needs.
- Monitor and analyse customer satisfaction across the service, making recommendations for service improvements and developing guidance notes and training for staff to minimise reoccurring complaints.
The Experience You Will Bring
- Experience of providing services and assistance to a diverse customer group of customers, including vulnerable people, using different channels, including email and telephone, in a busy customer-facing environment.
- Working knowledge of Microsoft Office packages (Word, Excel, Outlook).
- Experience of complaint handling.
- Experience of delivering services to customers.
- Apply Today
If you have experience in window fabrication or would like to get into the industry and are looking for your next opportunity with a growing company, we'd love to hear from you.
Apply with Noble recruiting now with your CV, and we'll be in touch to discuss the role.
Important Notice
Noble Recruiting Limited, based in Billericay, Essex, is an Equal Opportunities Employer.
With over 17 years of industry experience, we specialise in permanent recruitment and the provision of temporary workers.
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Application
Status: Due to the high volume of applications received, if you do not hear from us within 14 days, your application has unfortunately not been successful on this occasion
Complaints Officer (Operations) in Braintree employer: Noble Recruiting
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