At a Glance
- Tasks: Coordinate imports, ensuring timely processing and excellent customer service.
- Company: Join a leading logistics company with a focus on teamwork and customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Equal opportunities employer with a commitment to diversity.
- Why this job: Be part of a dynamic team making a real difference in global trade.
- Qualifications: Experience in import roles; customs knowledge is a plus.
The predicted salary is between 34000 - 38000 £ per year.
Department: Import Customer Service
Salary: £34,000 - £38,000 (depending on experience)
Location: Basildon
Reporting to the Customer Service Manager, the primary goal is providing excellent customer service to our customers and overseas partners. This includes processing import jobs from booking to delivery, including costing and invoicing and completing all HMRC Customs Clearance requirements for our clients. Working closely with the Commercial Team on development of all Ocean freight services.
RESPONSIBILITIES
- Prioritize your workflow to ensure all aspects of work are carried out in a timely manner.
- Work closely with your colleagues to ensure we maintain the highest possible operational performance and customer service.
- Develop constructive relationships with key customers and suppliers assisting in resolving any concerns and implementing any corrective action.
- Maintain effective communication and relationships with our overseas partners.
- Ensure all consignments are loaded onto our system prior to/on departure either manually or via EDI checking accuracy of paperwork and information provided.
- All pre alert documentation must be received from the overseas partners prior to or on the same day of departure.
- Ensure we have all the relevant information and instructions from customers to complete custom clearance on imports to allow release of cargo.
- Provide Transport Companies with all the relevant information to ensure customer delivery requirements are met.
- Ensure you do not import or release orders without receiving all monies owed on non-credit account clients and all Import Duty & Vat have been paid.
- Ensure all files are costed and invoiced prior to delivery.
- Identify and provide early warning to your direct line manager on any issues and problems that could have an adverse effect on deadlines. If not available, escalate to the account manager shown on the client file.
- Assist with insurance claims in line with company procedures as and when requested by management.
- Complete weekly & month end routines as directed by your line manager.
- Ensure all Client SOP’s & SLA’s are followed at all times.
Experience
- Experience working within an Import role.
- Knowledge of Customs clearance would be an added bonus.
Import Customer Service Coordinator in Basildon employer: Noble Recruiting
Noble Recruiting is an excellent employer, offering a supportive and close-knit team environment in the heart of the City of London. With a focus on employee growth and development, we provide opportunities for professional advancement while maintaining a healthy work-life balance with regular hours from Monday to Friday. Join us to be part of a dynamic company that values your contributions and fosters a culture of collaboration and success.
StudySmarter Expert Advice🤫
We think this is how you could land Import Customer Service Coordinator in Basildon
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Noble Recruiting and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Noble Recruiting!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Noble Recruiting keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Import Customer Service Coordinator in Basildon
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Noble Recruiting:This is your chance to really connect with the team at Noble Recruiting. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Noble Recruiting
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Noble Recruiting.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Noble Recruiting that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Noble Recruiting. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
