At a Glance
- Tasks: Deliver top-notch customer service and build lasting client relationships.
- Company: A growing freight forwarding company in Basildon with a vibrant team culture.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Other info: Exciting opportunity for career development in a fast-paced industry.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Enthusiastic attitude and willingness to learn; experience in customer service is a plus.
The predicted salary is between 25000 - 30000 £ per year.
A freight forwarding company is growing their team due to development and growth of business over the past months. We are seeking an additional customer services assistant to work within our current structure. The role would suit an enthusiastic creative free thinker willing to become involved in our focused operation.
Key role attributes required would be:
- Provide a high level of customer service, building relationships with clients on a long term basis.
- Take responsibility for our online portal access, creating new users and reports as required by the clients.
- Support existing customer service team, quoting new customers and repeat business and understanding the different approaches required to obtain rates.
- Follow up quotes and provide support to new customers.
- Obtain feedback for jobs not won.
- Liaise with Ops teams on China bookings to ensure all client requirements are noted for internal files.
- Weekly reporting (Excel) for nominated key accounts.
Customer Service - Freight in Basildon employer: Noble Recruiting
As a leading freight forwarding company based in Basildon, we pride ourselves on fostering a dynamic and supportive work environment that encourages creativity and collaboration. Our commitment to employee development is reflected in our comprehensive training programmes and opportunities for career advancement, ensuring that every team member can thrive and contribute to our growing success. Join us to be part of a dedicated team that values strong client relationships and innovative solutions in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Freight in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Show them you’re not just another candidate; you’re genuinely interested in their business and how you can contribute.
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face in the job. This will help you feel more confident and ready to impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Service - Freight in Basildon
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for customer service shine through in your application. We love seeing candidates who are genuinely excited about the role and eager to contribute to our team.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or freight forwarding. We want to see how your skills align with what we do, so don’t be shy about showcasing your achievements!
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've built relationships with clients and supported teams in the past – we love a good story!
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures it lands in the right hands!
How to prepare for a job interview at Noble Recruiting
✨Know Your Stuff
Before the interview, make sure you understand the freight forwarding industry and the specific services the company offers. Brush up on key terms and processes related to customer service in this field. This will show your enthusiasm and help you engage in meaningful conversations.
✨Showcase Your Relationship-Building Skills
Since the role involves building long-term relationships with clients, prepare examples from your past experiences where you've successfully developed rapport with customers. Highlight how you maintained those relationships and the positive outcomes that resulted.
✨Be Ready for Technical Questions
Expect questions about online portals and reporting tools, especially Excel. Familiarise yourself with common functionalities and be prepared to discuss how you've used similar tools in previous roles. If you can, bring a sample report or two to demonstrate your skills.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the company's approach to customer feedback, or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
