At a Glance
- Tasks: Deliver top-notch customer service via phone, email, and live chat.
- Company: Join a dynamic team in Chelmsford, Essex.
- Benefits: Competitive salary, quarterly bonuses, and a supportive work environment.
- Other info: Enjoy a varied workload and develop your product knowledge.
- Why this job: Make a difference by helping customers and resolving their issues.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Location: Chelmsford, Essex
Salary: £27,000 to £28,000 per annum plus quarterly bonus
Type: Permanent, full-time
Working hours: Monday to Friday on a two-week rota:
- Monday: 7.30 am to 5 pm or 8 am to 5.30 pm
- Tuesday to Thursday: 8 am to 5 pm or 8.30 am to 5.30 pm
- Friday: 8 am to 4.30 pm
Your responsibilities:
- Providing excellent customer service by telephone, email and live chat
- Advising customers on the company’s range of products
- Processing customer orders over the telephone
- Responding promptly to enquiries
- Resolving delivery issues
- Handling occasional complaints professionally and tactfully
- Completing general administrative duties
- Developing strong product knowledge
Your experience:
- Previous customer service experience is essential
- Confident and professional telephone manner
- Excellent written and verbal communication skills
- Strong attention to detail
- Organised and able to manage a varied workload
- Comfortable using computer systems
- Able to work effectively as part of a small team
- Driving is essential due to the location
Customer Service Administrator in Chelmsford employer: Noble Recruiting Ltd.
Noble Recruiting Ltd. offers a vibrant work culture in Basildon, Essex, where employees are valued for their contributions and encouraged to grow professionally. With a focus on teamwork and exceptional customer service, the company provides ample opportunities for career advancement and skill development, making it an excellent employer for those seeking a rewarding role in the equipment hire industry.
We think you need these skills to ace Customer Service Administrator in Chelmsford
Communication Skills
Attention to Detail
Problem-Solving Skills
Adaptability
Time Management
Teamwork
Customer Service Skills
