At a Glance
- Tasks: Manage hire enquiries, bookings, and coordinate deliveries for a busy customer-focused team.
- Company: Join a dynamic team in Basildon with a focus on customer service.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Great opportunity for career growth in a vibrant team atmosphere.
- Why this job: Perfect for those who thrive in a fast-paced role and love helping customers.
- Qualifications: Experience in customer service or coordination roles with strong organisational skills.
The predicted salary is between 35000 - 35000 £ per year.
We are recruiting a Hire & Service Desk Coordinator to join a busy, customer‑focused team based in Basildon. This role is central to the smooth running of the hire desk, supporting customers with equipment hire enquiries, bookings, deliveries, collections and general service coordination.
The ideal candidate will have experience working in a hire desk, scheduling, service coordination or customer service role, with strong organisation skills and a confident telephone manner.
Key responsibilities:- Managing incoming hire enquiries by telephone and email
- Processing equipment hire bookings accurately and efficiently
- Coordinating deliveries and collections of equipment
- Checking equipment availability with transport and operations teams
- Preparing and sending quotes to customers
- Sending invoices and updating hire records
- Liaising with customers, drivers, engineers and depot staff
- Monitoring active hires, extensions, off‑hires and equipment returns
- Resolving customer queries quickly and professionally
- Supporting the wider team with ad‑hoc administration duties
- Previous experience within a hire desk, scheduling, service desk or coordination role
- Strong customer service and communication skills
- Good organisation skills with the ability to manage a busy workload
- Confident using telephone, email and internal systems
- Able to work well with customers, drivers, engineers and internal teams
- A proactive and reliable approach to work
This is a great opportunity for someone who enjoys a busy, varied role where organisation, customer service and communication are key.
We think you need these skills to ace Hire and Service Desk Coordinator in Basildon
Customer Service
Communication Skills
Organisation Skills
Telephone Etiquette
Email Communication
Scheduling
Service Coordination
