At a Glance
- Tasks: Support and maintain business applications, ensuring high availability and user satisfaction.
- Company: Noble Recruiting, a leading recruitment agency with 17 years of experience.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Equal opportunities employer with a collaborative work culture.
- Why this job: Join a dynamic team and make a real impact on IT services.
- Qualifications: Experience in IT support and a passion for delivering quality services.
The predicted salary is between 38250 - 46750 £ per year.
Noble Recruiting is delighted to advertise the role of Application Support Specialist
Key responsibilities and accountabilities
- Maintain and support the business applications including core housing applications, mobile solutions, digital applications and online services to ensure high levels of availability, user satisfaction and efficient operation of the company’s IT business applications.
- Provide 2nd line incident resolution, problem solving and problem management for business applications.
- Contribute to developing improvements to applications which are causing recurring business operational issues.
- Take ownership of problems and proactively resolve technical problems, ensuring that services are maintained and restored to meet agreed business requirements.
- Manage the patching and lifecycle maintenance of business applications, arranging deployment, testing and transition of application releases.
- Participate in the planning and implementation of processes, policies, procedures of service delivery to ensure systems provisioning and maintenance can meet agreed business requirements.
- Undertake the fulfilment of service requests in relation to the business applications, provisioning new fields, workflows and so on in accordance with agreed designs and solutions.
- Contribute to maintaining the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations.
Operate the controls and management strategies that provide this.
- Operation of standard and scheduled routines and procedures to ensure the effective monitoring and management of business applications capacity, capability, availability, security and performance; seeks to automate these routine procedures where possible.
- Work with the other members of the IT service, external support companies and third-party vendor organizations responsible for service provision, incident and problem management.
- Monitor progress of requests for support and ensure users and other interested parties are kept informed.
- Provide multiple correct responses to requests for support by means e. g. training users or operational staff, making modifications to systems parameters.
- Contributes to the documentation and maintenance of standard operating procedures and knowledgebase articles.
- Support improvement of change and release management processes for business applications.
- Critical knowledge, skills and experience required
- A passion for delivering high-quality IT services.
- Experience in complex IT services
- Experience of providing proactive monitoring, support and maintenance of business applications.
- Application systems experience of recording and solving support issues from colleagues, prioritising requests, implementing and communicating timely solutions.
- Experience developing and maintaining line of business systems including use of relational databases.
- Management of multiple specialist 3rd party service and support providers.
- Good working knowledge of the IT operating infrastructure with familiarity with general IT infrastructure (hardware, databases, operating systems, local area networks etc.)
- Awareness of Information Security threats and mitigations.
- Deployment of standard processes, procedures and disciplines for change, asset, problem, incident, capacity, availability, service level and risk management in an IT Infrastructure environment in accordance with ITIL principles.
- Capability to communicate with end users to understand, explain and resolve issues calmly and clearly.
- Important Notice
Noble Recruiting Limited, based in Billericay, Essex, is an Equal Opportunities Employer with over 17 years' industry experience, specialising in permanent recruitment and temporary workers.
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Application Support Specialist in Manchester employer: Noble Recruiting
Noble Recruiting Limited is an exceptional employer that values leadership and innovation in the housing sector. Located in Billericay, Essex, we offer a collaborative work culture that fosters professional growth and development, alongside competitive benefits. Join us to make a meaningful impact on the lives of residents while working in a supportive environment that prioritises continuous improvement and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Specialist in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Noble Recruiting values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Noble Recruiting might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Noble Recruiting!
✨Direct Apply to Noble Recruiting
Let's not forget to apply directly through the Noble Recruiting website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Specialist in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Noble Recruiting.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Noble Recruiting. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Noble Recruiting
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
