At a Glance
- Tasks: Lead customer engagement strategies and enhance loyalty programmes for a revolutionary skincare brand.
- Company: Join Noble Panacea, a groundbreaking skincare brand founded by a Nobel Laureate.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a passionate team dedicated to authentic, natural, and ageless beauty.
- Why this job: Make a real impact in the beauty industry while promoting sustainability and customer satisfaction.
- Qualifications: 5-10 years in CRM or loyalty roles, with proven leadership in luxury or beauty sectors.
The predicted salary is between 36000 - 60000 £ per year.
Customer Engagement Manager
Noble Panacea is a new revolutionary skincare brand founded by Nobel Laureate Sir Fraser Stoddart and launched in October 2019. The ground-breaking OSMV™ Technology at the core of the brand enables transformational efficacy and precision.
We create with intention and deep respect by adhering to the global principles of green chemistry. We take our commitment to nature and sustainability to all stages of product development, from R&D to packaging. Ultimately, we strive to promote absolute skin health by empowering all who seek authentic, natural, and ageless beauty.
We are looking for a Customer Engagement Manager, to lead our CRM, Loyalty and Retention programmes.
Duties and Responsibilities
- You will be responsible for developing and executing strategies to enhance customer engagement, retention, increase satisfaction, and loyalty.
- You will act as the Voice of the Customer in the business, always acting with the end consumer in mind, critically thinking and analysing how to use data and insight to create messaging and services that will resonate.
- Lead programmes of CRM based activity to drive more repeat purchase and more loyalty.
- Define and lead the wider engagement and retention strategy, linking together higher LTV driving activity while also finding ways to grow wider pools of less engaged customers and converting to customers.
- Lead our newly launched Loyalty Program; ongoing measurement, management and working with cross functional teams to continually enhance, delivering physical and digital rewards for our customers.
- Manage the customer concierge team, providing a VIP concierge style service to our most valued customers.
- Identify relevant technology, CRM solutions and services to increase repeat purchase and LTV, work with our data, tech and vendor teams to continually improve on the single customer view.
- Responsible for weekly and monthly reporting on all key metrics related to engagement and retention.
- Lead and participate in strategically important projects, such as launching in new markets or implementing new services that improve the customer experience.
Requirements
Education & Experience
- Bachelors Degree or equivalent.
- 5-10 years experience, brand or agency side, with strong leadership case studies in CRM / Loyalty / Retention.
- Must have led these disciplines and can show demonstrable evidence of success.
- Relevant brand experience in luxury, beauty and/or skincare. We are open to leaders with other relevant category experience.
Skills & Requirements
- You will be a CRM superstar, with a core competency in this channel. Your peer reference you as a go to expert in this field.
- Must know what good looks like when it comes to best in class aligned communication and brand messaging, across multiple channels, paid, earned and owned, CRM, content and loyalty a strong point.
- Must be able to navigate a global organization, working with multiple stakeholders and agency partners to deliver creative assets and content that performs.
- Hands on leadership style, must be as much a ‘doer' as an ‘orchestrator. Must know their way around the systems and tools required to get the job done, be able to dive in, whilst also shaping long term plans and creating the right conditions for success.
- Strategic, methodical, thorough and reflective with ability to shape a clear and compelling narrative and think outside the box to solve problems in the most effective way.
- Presentation excellence with confidence, credibility, authority and clarity.
- Financial literacy, be able to manage budgets, and work with other functions to control and manage costs.
- Facilitation to lead meetings and situations, draw information from stakeholders, and dig beneath the surface to determine pain points, requirements and solutions for our customers.
- Commercially aware, acts with a sense of urgency, without compromising quality, care and attention to detail.
- Strength in analysing performance reports, customer data and trends. Able to make recommendations and business cases as a result.
- Must be strong with benchmark CRM/CDP/ESP tooling (e.g. Salesforce, Bloomreach, Ometria, Klayviyo etc.).
Seniority Level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Manufacturing
Location
London, England, United Kingdom
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Customer Engagement Manager in City of London employer: NOBLE PANACEA
NOBLE PANACEA is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Greater London. We prioritise employee growth through continuous learning opportunities and support for professional development, ensuring our team thrives in their roles. With a commitment to innovation and excellence, we offer a rewarding environment where your contributions directly impact our success.
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We think this is how you could land Customer Engagement Manager in City of London
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We think you need these skills to ace Customer Engagement Manager in City of London
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Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit NOBLE PANACEA. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
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As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
