At a Glance
- Tasks: Provide compassionate support and excellent customer service to clients and healthcare professionals.
- Company: Nobilis Care, part of Natali Healthcare Solutions, dedicated to high-quality in-home care.
- Benefits: Competitive pay, pension scheme, 5.6 weeks annual leave, and ongoing training.
- Other info: Flexible part-time hours with potential for permanent position after 3 months.
- Why this job: Make a real difference in your community while gaining valuable experience in care services.
- Qualifications: Experience in care or customer service, strong communication skills, and a positive attitude.
The predicted salary is between 27360 - 36480 £ per year.
We are looking for a compassionate, organised and customer‑focused Welfare Administrator to support both our office operations and care delivery services. This role combines administration, customer service and hands‑on support within the community, ensuring clients receive high‑quality care and medication support in a timely and professional manner. The successful candidate will be confident communicating with clients, families, healthcare professionals and care staff, while also being willing to provide direct care support when required.
Key Information
- Location: Basingstoke
- Pay Rate: £13 per hour
- Hours: 9:30am – 2:30pm (Part‑time – flexibility required)
- Working Pattern: Monday‑Friday – 3 month Fixed Term contract
Why Work With Us?
- Company pension scheme
- Employee Assistance & Benefits Programme
- 5.6 weeks annual leave (pro rata)
- Comprehensive induction and ongoing training
- Supportive management and team culture
- Opportunities for development within a growing supported living service
What You’ll Be Doing
- Provide excellent customer service to clients, families, and healthcare professionals.
- Support the management and auditing of client medication records and care documentation.
- Work closely with Nurses, GPs, Pharmacists, and Care Coordinators to ensure effective client support.
- Carry out medication reviews, risk assessments, and update care plans in line with clients’ needs.
- Monitor and accurately update client records using PASS Systems and other digital platforms.
- Ensure medications are ordered, recorded, and administered in a timely manner.
- Support and guide care staff through spot checks, supervision, and medication competency assessments.
- Assist with staff training and provide ongoing support both in the office and within the community.
- Provide field‑based support and hands‑on care to clients where required.
- Respond professionally to telephone calls, emails, and day‑to‑day enquiries.
- Build positive working relationships with clients, families, healthcare professionals, and colleagues.
- Work closely with the management team to maintain high standards of care and service delivery.
- Organise and prioritise workload effectively within a fast‑paced environment.
Who We’re Looking For
- Previous experience within care, welfare, healthcare administration, or customer service is essential.
- A caring, positive, and “can‑do” attitude with a willingness to support others.
- A full UK driving licence and access to a vehicle is essential.
- Willingness and ability to provide direct care support in the community when required.
- Excellent communication and interpersonal skills.
- Strong computer literacy skills, including experience with email, Microsoft Word, Excel, and care systems.
- Ability to communicate confidently with healthcare professionals, hospital teams, families, and staff.
- A flexible approach to working hours and duties.
- Good organisational skills with the ability to manage multiple tasks effectively.
- No formal qualifications are required; however, relevant experience within care or support services is preferred.
Practical Information
- Full UK driving licence and access to your own vehicle is required.
- Full Right to Work in the UK.
- Enhanced DBS check required.
- This role is subject to a trial period of 3 months, offered on a temporary basis with the opportunity to become a permanent position thereafter.
If you’re passionate about making a difference behind the scenes and want to support people with complex learning disabilities to receive outstanding, consistent care — we’d love to hear from you. Apply now and become a key part of our supportive, values‑driven team!
About Us
Nobilis Care, part of Natali Healthcare Solutions, provides high‑quality, compassionate in‑home care that supports people to live independently. Our dedicated carers offer personalised services, from daily visits to companionship, always with dignity and respect at the heart of what we do. We are looking for caring individuals who want to make a real difference in their local communities.
Welfare Administrator / Customer Service Coordinator in Basingstoke employer: nobiliscareweb.eploy.net - Jobboard
Nobilis Care is an exceptional employer that prioritises the well-being of both its clients and employees. Located in Basingstoke, we offer a supportive work culture with comprehensive training, flexible part-time hours, and a generous benefits package including a pension scheme and 5.6 weeks of annual leave. Join us to make a meaningful impact in the community while enjoying opportunities for personal and professional growth within our expanding supported living service.
Contact Details:
nobiliscareweb.eploy.net - Jobboard Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Administrator / Customer Service Coordinator in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know about openings in welfare administration or customer service. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for interviews by practising common questions related to care and customer service. Think about your past experiences and how they relate to the role. We want you to shine when discussing your compassionate approach and organisational skills!
✨Tip Number 3
Showcase your skills! Bring along examples of your work or even testimonials from previous roles that highlight your customer service and administrative abilities. This will help us see how you can contribute to our supportive team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our values-driven team at Nobilis Care.
We think you need these skills to ace Welfare Administrator / Customer Service Coordinator in Basingstoke
Some tips for your application 🫡
Show Your Compassion:In your application, let us see your caring side! Share experiences where you've gone the extra mile for someone, whether in a professional or personal setting. This role is all about supporting others, so we want to feel that passion from the get-go.
Be Organised:We love a good organiser! When writing your application, highlight your ability to manage multiple tasks and keep everything in order. Mention any tools or methods you use to stay on top of things, especially in fast-paced environments.
Communicate Clearly:Since this role involves a lot of communication, make sure your application reflects your strong interpersonal skills. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated with clients or colleagues in the past.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Nobilis Care!
How to prepare for a job interview at nobiliscareweb.eploy.net - Jobboard
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like customer service, medication management, and working with healthcare professionals. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Compassion
As a Welfare Administrator, compassion is key. Prepare examples from your past experiences where you’ve demonstrated empathy and support for clients or colleagues. This will highlight your suitability for a role that requires a caring attitude and a 'can-do' approach.
✨Practice Your Communication Skills
Since the role involves communicating with clients, families, and healthcare professionals, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you would handle various scenarios related to customer service and care delivery.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-life situations. Think about how you would handle a challenging client interaction or a situation where you need to prioritise tasks. Having specific examples ready will demonstrate your ability to manage the fast-paced environment they mentioned.
