At a Glance
- Tasks: Support clients with care and administration while ensuring high-quality service delivery.
- Company: Nobilis Care, a compassionate in-home care provider focused on community support.
- Benefits: Competitive pay, pension scheme, generous leave, and ongoing training opportunities.
- Other info: Flexible hours with potential for permanent position after a 3-month trial.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in care or customer service, strong communication skills, and a positive attitude.
The predicted salary is between 12.71 - 12.71 £ per hour.
- Key Information
- Location: Southampton
- Pay Rate: £12.71 per hour
- Hours: Full -time (flexibility required)
- Working Pattern: Monday-Friday - 3 month Fixed Term contract
Why Work With Us?
- Company pension scheme
- Employee Assistance & Benefits Programme
- 5.6 weeks annual leave (pro rata)
- Comprehensive induction and ongoing training
- Supportive management and team culture
- Opportunities for development within a growing supported living service
About the Role
We are looking for a compassionate, organised and customer-focused Welfare Administrator to support both our office operations and care delivery services.
This role combines administration, customer service and hands-on support within the community, ensuring clients receive high-quality care and medication support in a timely and professional manner.
The successful candidate will be confident communicating with clients, families, healthcare professionals and care staff, while also being willing to provide direct care support when required.
- What You’ll Be Doing
- Provide excellent customer service to clients, families, and healthcare professionals.
- Support the management and auditing of client medication records and care documentation.
- Work closely with Nurses, GPs, Pharmacists, and Care Coordinators to ensure effective client support.
- Carry out medication reviews, risk assessments, and update care plans in line with clients’ needs.
- Monitor and accurately update client records using PASS Systems and other digital platforms.
- Ensure medications are ordered, recorded, and administered in a timely manner.
- Support and guide care staff through spot checks, supervision, and medication competency assessments.
- Assist with staff training and provide ongoing support both in the office and within the community.
- Provide field-based support and hands-on care to clients where required.
- Respond professionally to telephone calls, emails, and day-to-day enquiries.
- Build positive working relationships with clients, families, healthcare professionals, and colleagues.
- Work closely with the management team to maintain high standards of care and service delivery.
- Organise and prioritise workload effectively within a fast-paced environment.
- Who We’re Looking For
- Previous experience within care, welfare, healthcare administration, or customer service is essential.
- A caring, positive, and 'can-do' attitude with a willingness to support others.
- A full UK driving licence and access to a vehicle is essential.
- Willingness and ability to provide direct care support in the community when required.
- Excellent communication and interpersonal skills.
- Strong computer literacy skills, including experience with emails, Microsoft Word, Excel, and care systems.
- Ability to communicate confidently with healthcare professionals, hospital teams, families, and staff.
- A flexible approach to working hours and duties.
- Good organisational skills with the ability to manage multiple tasks effectively.
- No formal qualifications are required; however, relevant experience within care or support services is preferred.
This role is subject to a trial period of 3 months, offered on a temporary basis with the opportunity to become a permanent position thereafter.
- Interviews will take place week commencing 10th August 2026
- Full Right to Work in the UK
- Enhanced DBS check required
- A full UK driving licence and access to your own vehicle is required
If you’re passionate about making a difference behind the scenes and want to support people with complex learning disabilities to receive outstanding, consistent care — we’d love to hear from you.
About Us
Nobilis Care , part of Natali Healthcare Solutions, provides high-quality, compassionate in-home care that supports people to live independently.
Our dedicated carers offer personalised services, from daily visits to companionship, always with dignity and respect at the heart of what we do.
We are looking for caring individuals who want to make a real difference in their local communities.
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Welfare Administrator / Customer Service Coordinator in Southampton employer: Nobilis Care
As a Community Care Assistant, you will join a supportive and compassionate team dedicated to making a real impact in the lives of our clients. With flexible working hours, comprehensive training, and opportunities for career advancement, including NVQ qualifications, we prioritise your growth and well-being. Enjoy local work that allows you to build meaningful relationships while benefiting from job security and additional perks like early wage access and discounts through the Blue Light Card.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Administrator / Customer Service Coordinator in Southampton
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Nobilis Care, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Welfare Administrator / Customer Service Coordinator in Southampton
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Nobilis Care. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Nobilis Care. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Nobilis Care
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Nobilis Care.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Welfare Administrator / Customer Service Coordinator role at Nobilis Care, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Nobilis Care that you can think critically and act effectively under pressure.
