About The Role
Female On-Call Operator Overnight - Domiciliary Care
Shifts Available:
Weekdays 8pm -7am
Weekends (and Bank Holidays on a ROTA) 8pm-7am
Rate: £12.71 per hour
Are you experienced in domiciliary care and confident managing challenging situations out of hours?
We’re looking for a calm, resourceful, and responsive On-Call Operator to provide critical out-of-hours support for our domiciliary care service. You’ll be the first point of contact for staff and customers during evenings, weekends, and bank holidays—keeping care running smoothly when the office is closed.
This fully remote role is essential in helping us maintain service quality, staff wellbeing, and client satisfaction at all times.
In case of emergency you need to go to the community to support the business needs. It means you will need to provide care in the community ad-hoc.
Driving licence and own car with business insurance is essential.
Please note: Due to the personal care needs of our female clients, this role is open to female applicants only, as permitted under Schedule 9, Part 1 of the Equality Act 2010 (Genuine Occupational Requirement).
Key Responsibilities:
- Handle urgent calls from carers, clients, and professionals
- Resolve rota issues such as sickness and last-minute cover
- Monitor visits via PASSsystem and ensure all visits are accounted for
- Escalate safeguarding or critical concerns as needed
- Cover care in an emergency
Staff Support
- Provide guidance and reassurance to care staff
- Offer advice on incidents, emergencies, and company protocols
- Ensure lone workers feel supported out of hours
Communication & Compliance
- Log all calls and actions taken during the shift
- Deliver clear handovers to the office team
- Uphold safeguarding and CQC compliance at all times
What You’ll Need:
- Essential:
- Previous experience in domiciliary care or health & social care
- Strong rota management and problem-solving skills
- Calm and confident decision-making under pressure
- Access to reliable phone and internet during shifts
- Driving licence - own car with business insurance
- Desirable:
- Experience with PASSsystem or Care Planner
- NVQ Level 2 or 3 in Health & Social Care
- Working knowledge of CQC requirements
Why Join Us?
- Be a key player in keeping vulnerable people safe and supported
- Competitive pay with enhancements for unsociable hours
- Flexible remote working
- Supportive, well-structured handover process and ongoing training
If you’re passionate about care, confident handling emergencies, and ready to be the calm voice on the other end of the phone, we’d love to hear from you.
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About Us
Horizon Care, part of Natali Healthcare Solutions, has been providing person-centred domiciliary care for over 30 years, helping individuals maintain independence in their own homes. Our experienced team delivers tailored support with a focus on dignity, safety, and well-being. We are looking for dedicated carers who want to bring comfort and reassurance to those who need it most.
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Female On-Call Operator Overnight - Domiciliary Care employer: Nobilis Care
Horizon Care, part of Natali Healthcare Solutions, is an exceptional employer that prioritises employee well-being and professional growth. With a fully remote work environment, flexible hours, and competitive pay, we foster a supportive culture where you can thrive while making a meaningful impact in the lives of those we serve. Join us to be part of a dedicated team that values your contributions and offers opportunities for advancement in the dynamic field of domiciliary care.
