At a Glance
- Tasks: Support clients with care and administration while providing excellent customer service.
- Company: Compassionate organisation focused on high-quality care and community support.
- Benefits: Competitive pay, pension scheme, generous leave, and ongoing training.
- Other info: Flexible part-time hours with potential for permanent position after 3 months.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in care or customer service, strong communication skills, and a positive attitude.
The predicted salary is between 13 - 13 £ per hour.
About The Role
- Key Information
- Location: Basingstoke
- Pay Rate: £13 per hour
- Hours: 9.30am - 2.30pm (Part‑time, flexibility required)
- Working Pattern: Monday-Friday - 3 month Fixed Term contract
- Why Work With Us
- Company pension scheme
- Employee Assistance & Benefits Programme
- 5.6 weeks annual leave (pro rata)
- Comprehensive induction and ongoing training
- Supportive management and team culture
- Opportunities for development within a growing supported living service
About the Role
We are looking for a compassionate, organised and customer‑focused Welfare Administrator to support both our office operations and care delivery services.
This role combines administration, customer service and hands‑on support within the community, ensuring clients receive high‑quality care and medication support in a timely and professional manner.
Responsibilities
- Provide excellent customer service to clients, families, and healthcare professionals.
- Support the management and auditing of client medication records and care documentation.
- Work closely with Nurses, GPs, Pharmacists, and Care Coordinators to ensure effective client support.
- Carry out medication reviews, risk assessments, and update care plans in line with clients’ needs.
- Monitor and accurately update client records using PASS Systems and other digital platforms.
- Ensure medications are ordered, recorded, and administered in a timely manner.
- Support and guide care staff through spot checks, supervision, and medication competency assessments.
- Assist with staff training and provide ongoing support both in the office and within the community.
- Provide field‑based support and hands‑on care to clients where required.
- Respond professionally to telephone calls, emails, and day‑to‑day enquiries.
- Build positive working relationships with clients, families, healthcare professionals, and colleagues.
- Work closely with the management team to maintain high standards of care and service delivery.
- Organise and prioritise workload effectively within a fast‑paced environment.
Qualifications
- Previous experience within care, welfare, healthcare administration, or customer service is essential.
- A caring, positive, and “can‑do” attitude with a willingness to support others.
- A full UK driving licence and access to a vehicle is essential.
- Willingness and ability to provide direct care support in the community when required.
- Excellent communication and interpersonal skills.
- Strong computer literacy skills, including experience with emails, Microsoft Word, Excel, and care systems.
- Ability to communicate confidently with healthcare professionals, hospital teams, families, and staff.
- Flexible approach to working hours and duties.
- Good organisational skills with the ability to manage multiple tasks effectively.
- No formal qualifications required; relevant experience within care or support services is preferred.
- Additional Information
- Trial period of 3 months, offered on a temporary basis with the opportunity to become a permanent position thereafter.
- Full UK driving licence and access to your own vehicle is required.
- Full right to work in the UK.
- Enhanced DBS check required.
- #J-18808-Ljbffr
Welfare Administrator / Customer Service Coordinator in Basingstoke employer: Nobilis Care
As a Community Care Assistant, you will join a supportive and compassionate team dedicated to making a real impact in the lives of our clients. With flexible working hours, comprehensive training, and opportunities for career advancement, including NVQ qualifications, we prioritise your growth and well-being. Enjoy local work that allows you to build meaningful relationships while benefiting from job security and additional perks like early wage access and discounts through the Blue Light Card.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Administrator / Customer Service Coordinator in Basingstoke
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Nobilis Care.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Nobilis Care. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Welfare Administrator / Customer Service Coordinator in Basingstoke
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Nobilis Care.
How to prepare for a job interview at Nobilis Care
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Nobilis Care's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Nobilis Care offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
