At a Glance
- Tasks: Provide critical out-of-hours support for domiciliary care services.
- Company: Join Mobile Care Services, a leader in person-centred care for over 30 years.
- Benefits: Earn £13 per hour with flexible remote working and enhancements for unsociable hours.
- Other info: Enjoy ongoing training and a supportive handover process.
- Why this job: Be the calm voice that keeps vulnerable people safe and supported.
- Qualifications: Experience in domiciliary care and strong problem-solving skills required.
The predicted salary is between 13 - 13 £ per hour.
About The Role
On-Call Operator - Domiciliary Care (Multiple Positions Available)
Shifts Available: Weekdays 5-11pm, Weekends and Bank Holidays on a ROTA 8am - 3pm & 3-11pm
Rate: £13 per hour
Are you experienced in domiciliary care and confident managing challenging situations out of hours? We’re looking for a calm, resourceful, and responsive On-Call Operator to provide critical out-of-hours support for our domiciliary care service. You’ll be the first point of contact for staff and customers during evenings, weekends, and bank holidays—keeping care running smoothly when the office is closed. This fully remote role is essential in helping us maintain service quality, staff wellbeing, and client satisfaction at all times.
Key Responsibilities
- Service Continuity & Emergency Response
- Handle urgent calls from carers, clients, and professionals
- Resolve rota issues such as sickness and last-minute cover
- Monitor visits via PASSsystem and ensure all visits are accounted for
- Escalate safeguarding or critical concerns as needed
- Staff Support
- Provide guidance and reassurance to care staff
- Offer advice on incidents, emergencies, and company protocols
- Ensure lone workers feel supported out of hours
- Communication & Compliance
- Log all calls and actions taken during the shift
- Deliver clear handovers to the office team
- Uphold safeguarding and CQC compliance at all times
What You’ll Need
Essential:
- Previous experience in domiciliary care or health & social care
- Strong rota management and problem-solving skills
- Calm and confident decision-making under pressure
- Access to reliable phone and internet during shifts
Desirable:
- Experience with PASSsystem or Care Planner
- NVQ Level 2 or 3 in Health & Social Care
- Working knowledge of CQC requirements
Why Join Us?
- Be a key player in keeping vulnerable people safe and supported
- Competitive pay with enhancements for unsociable hours
- Flexible remote working
- Supportive, well-structured handover process and ongoing training
If you’re passionate about care, confident handling emergencies, and ready to be the calm voice on the other end of the phone, we’d love to hear from you.
About Us
Mobile Care Services Ltd, part of Natali Healthcare Solutions, has been providing person-centred domiciliary care for over 30 years, helping individuals maintain independence in their own homes. Our experienced team delivers tailored support with a focus on dignity, safety, and well-being. We are looking for dedicated carers who want to bring comfort and reassurance to those who need it most.
On Call Operator in Atherstone employer: Nobilis Care
Mobile Care Services Ltd, part of Natali Healthcare Solutions, is an exceptional employer that prioritises the well-being of both its staff and clients. With a strong focus on flexible remote working, competitive pay, and a supportive work culture, employees are empowered to thrive in their roles while making a meaningful impact in the lives of vulnerable individuals. The company offers ongoing training and a structured handover process, ensuring that every team member feels valued and equipped to handle challenging situations with confidence.
StudySmarter Expert Advice🤫
We think this is how you could land On Call Operator in Atherstone
✨Get Hands-On with Local Clinics
One of the best ways to land a part-time nursing role is to visit local clinics and hospitals. Drop by or call in to inquire about opportunities—many places value a personal touch and are often searching for part-time staff to assist in patient care.
✨Join Nursing Community Groups
Engage with local nursing community groups or online forums. They can be valuable resources for finding out about part-time roles and networking with other professionals in the field who might know of openings at places like Nobilis Care.
✨Stay Sharp with Continuous Learning
Part-time roles sometimes demand specific skills or certifications. Keep an eye on workshops or webinars that enhance your nursing skills, and don't forget to share your achievements on your social media or professional profiles to catch the eye of employers.
✨Apply Online with Us!
Don’t forget to apply for the part-time nursing positions directly through our website. We make it easy to connect with employers like Nobilis Care who are looking for fantastic patient care professionals, so get your application in and showcase your passion for nursing!
We think you need these skills to ace On Call Operator in Atherstone
Some tips for your application 🫡
Highlight Your Clinical Skills:When you’re crafting your CV for a nursing role, make sure to focus on your clinical skills and hands-on experience. Detail any specific areas of patient care you excel in, such as wound management or patient education.
Showcase Your Communication Skills:In nursing, strong communication is key, both with patients and fellow staff. Use your cover letter to tell us about a time you effectively communicated with a patient or a team member, showing your ability to work well in a part-time capacity.
Tailor Your Availability:As you’re applying for a part-time position, specify your availability clearly in your application. Highlight how your schedule can support the team's needs at Nobilis Care, making you an ideal choice for flexible shifts.
Include Relevant Certifications:Don’t forget to mention any nursing certifications or training you’ve completed that are relevant to the role. This could make your application really stand out, especially for a part-time position at Nobilis Care where specific skills might be in demand.
How to prepare for a job interview at Nobilis Care
✨Show Off Your Empathy Skills
As a nursing intern, you'll need to convey your empathy and patient care skills. Use specific examples from your studies or previous experiences where you made a positive impact on a patient's experience. This is a great way for us to highlight our interpersonal skills and show that we're tuned into patient needs.
✨Know Your Clinical Knowledge
Expect some technical questions related to nursing practices, patient management, and healthcare ethics. Make sure we brush up on key clinical competencies or procedures, so we're ready to discuss how to handle patient scenarios confidently.
✨Flexibility is Your Friend
Part-time roles often require us to adapt to varying schedules. Be prepared to talk about our availability and flexibility in taking on shifts, as this is crucial for nursing positions. Showing that we're willing to be available when needed can set us apart!
✨Bring a Reflective Portfolio
Since this is a part-time nursing role, it’s a great chance to showcase any relevant work or volunteer experiences. Create a reflective portfolio that includes notes, feedback from mentors, or case studies. This allows us to demonstrate our learning journey and commitment to improving our patient care skills.
