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For Companies At a Glance
- Tasks: Support colleagues by resolving queries and maintaining service standards.
- Company: Join Magnet, the UK's leading kitchen specialist with a century of innovation.
- Benefits: Enjoy hybrid working, generous discounts, flexible holidays, and health support.
- Why this job: Be part of a vibrant team focused on collaboration and personal growth.
- Qualifications: Customer service experience, strong communication skills, and IT proficiency required.
- Other info: Open to fresh ideas; all applicants are encouraged to apply.
The predicted salary is between 10200 - 12000 £ per year.
Service Desk Administrator – Part Time
16 hours per week
Monday, Tuesday, Thursday and Friday 1pm to 5.30pm
We’re looking for a proactive and customer-focused Service Desk Administrator to join our team and help deliver a seamless support experience for colleagues across our store network within the UK. As a key member of our central Service Desk, you’ll play an essential role in keeping our operations running smoothly and making sure our internal customers receive the help they need—right when they need it.
What’s in it for you?
- Salary £10,197.79 per year (16 hours per week)
- Hybrid working (2 days per week in the Darlington office) – after 3 month training period.
- Generous discounts: Up to 80% off our stunning kitchen furniture and products.
- Flexible holidays: Buy up to five extra days with our holiday purchase scheme.
- Health and wellbeing support: Access our virtual GP service and employee assistance platform 24/7.
- Lifestyle perks: Cycle to work scheme and discounts with over 200 top brands through our benefits app.
- Refer a friend scheme
- A vibrant workplace: Be part of a team driven by innovation, collaboration, and shared success.
What You’ll Be Doing
You’ll be at the heart of our Service Desk operations—helping create fast, friendly and effective service for our store colleagues.
Role responsibilities:
- Respond quickly and helpfully to incoming queries, resolving issues with care and accuracy.
- Maintain high standards of service delivery, always aiming for first-class support.
- Process next-day deliveries and manage orders with efficiency and precision.
- Carry out a variety of administrative tasks to help keep our systems running smoothly.
- Be a positive and proactive team player, sharing ideas and helping improve how we work.
- Provide internal customers with practical solutions and great service.
- Embrace learning opportunities and support your own development.
- Think on your feet and help solve problems quickly and creatively.
- Bring passion and enthusiasm to everything you do—we love seeing people thrive.
Who We\’re Looking For
If you\’re organised, adaptable and keen to make a difference, you’ll feel right at home in our team. You’ll bring:
- Experience within a customer service / admin role
- A calm and considered approach—especially under pressure.
- Strong communication skills and the ability to listen closely and respond helpfully.
- A knack for detail and the ability to meet deadlines without compromising quality.
- Great problem-solving skills and a willingness to try new things.
- Solid IT knowledge—particularly across Microsoft Office tools like Excel and Word.
- A positive, team-player attitude and a desire to help others succeed.
You’ll be successful in this role by living and breathing our core values — Care, Deliver, Inspire.
Caring – Building strong relationships, fostering collaboration, and supporting the growth of others while continuously developing yourself.
Inspiring – Communicating with impact, leading with purpose, and helping to bring our strategy to life by engaging and enabling those around you.
Delivering – Making sound decisions, using data and insight to drive action, and staying focused on results with a mindset of continuous improvement.
Why choose Magnet?
At Magnet, part of the Nobia group, we’re proud of our 100-year heritage—and even more excited about what’s ahead.
As the UK’s leading kitchen specialist and part of Europe’s largest kitchen group, our success is built on the passion and creativity of our people. We’re on a journey of transformation, and we’re always open to fresh ideas. So even if you don’t meet every requirement, we’d still love to hear from you.
Ready to make a difference?
If you’re excited to help shape the future of our people experience and want to be part of something special, we’d love to hear from you. #J-18808-Ljbffr
Service Desk Administrator employer: Nobia
Contact Detail:
Nobia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, particularly Microsoft Office tools like Excel and Word. Being able to demonstrate your proficiency in these applications during the interview can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've successfully resolved issues in previous roles. This will help illustrate your proactive approach and problem-solving skills, which are crucial for the Service Desk Administrator position.
✨Tip Number 3
Research Magnet and its core values—Care, Deliver, Inspire. Be ready to discuss how your personal values align with theirs and how you can contribute to fostering a positive team environment.
✨Tip Number 4
Prepare thoughtful questions about the role and the team dynamics during your interview. This shows your genuine interest in the position and helps you assess if the company culture is the right fit for you.
We think you need these skills to ace Service Desk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'proactive', 'problem-solving', and 'strong communication skills' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've provided excellent customer service in the past and how you embody the core values of Care, Deliver, Inspire.
Showcase Your IT Skills: Since solid IT knowledge is essential for this role, be sure to mention your proficiency with Microsoft Office tools like Excel and Word. Provide examples of how you've used these tools effectively in previous roles.
Highlight Your Team Player Attitude: In your application, emphasise your ability to work collaboratively and support your colleagues. Share experiences where you've contributed to a team environment and helped others succeed.
How to prepare for a job interview at Nobia
✨Showcase Your Customer Service Skills
As a Service Desk Administrator, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer queries or issues, highlighting your proactive approach and attention to detail.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and creative problem-solving. Be ready to discuss specific situations where you had to think on your feet to resolve an issue. This will show your potential employer that you can handle pressure effectively.
✨Familiarise Yourself with Microsoft Office Tools
Since solid IT knowledge, particularly in Microsoft Office, is essential for this role, brush up on your skills in Excel and Word. You might be asked about how you use these tools in your daily tasks, so be prepared to discuss your proficiency.
✨Emphasise Teamwork and Collaboration
Being a positive team player is key in this position. Share examples of how you've worked collaboratively in previous roles, and express your enthusiasm for contributing to a vibrant workplace culture. This aligns with the company's core values of Care, Deliver, Inspire.
