At a Glance
- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer service.
- Company: Join Magnet, the UK's leading kitchen specialist with over 100 years of heritage.
- Benefits: Enjoy uncapped commission, structured training, and up to 80% staff discount.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Be part of an exciting transformation and make a real impact in a supportive environment.
- Qualifications: Sales experience, strong communication skills, and a proactive approach to market trends.
The predicted salary is between 30000 - 30000 £ per year.
As a Store Service Manager, you’ll play a key role in a busy, sales-focused team. You'll help drive sales, support colleagues through training and development, and contribute to exciting projects and improvements across the store. Working closely with customers from their first showroom visit through to installation and aftercare, you'll deliver excellent service, resolve any issues efficiently, and help ensure every customer enjoys a smooth and positive experience.
What you’ll be doing:
- Create a positive and supportive team environment where everyone can thrive
- Motivate and inspire your team to achieve their best
- Deliver against sales targets while protecting margin
- Provide outstanding customer service and a 5-star experience
- Build strong relationships with colleagues and regional partners
- Stay ahead of market trends and identify opportunities to grow the showroom
Who we’re looking for:
- Experience working to sales targets or KPIs
- Confidence in closing sales and influencing decisions
- A strong focus on delivering excellent customer experiences
- Great communication and organisation skills
- Experience with building great working relationships across teams
- Being proactive around the market trends and competitors
- Full UK driving licence and access to a vehicle
- Flexibility to work weekends
What you’ll get:
- Uncapped commission
- Structured training and career progression
- Up to 80% staff discount
- 200+ retail discounts and wellbeing support
- Access to our virtual GP service and employee assistance platform 24/7
- Holiday purchase scheme
- Cycle to Work scheme
Why Magnet?
At Magnet, we bring over 100 years of heritage, but our focus is firmly on the future. As the UK’s leading kitchen specialist, our success is driven by the expertise, insight and innovation of our people. We’re in the middle of an exciting transformation, with a real opportunity to shape how we work, grow and deliver for our customers. We’re always open to fresh thinking and new perspectives, so even if your experience doesn’t perfectly match, we’d still love to hear from you. We’re committed to building a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know.
Store Service Manager in Leeds employer: Nobia
At XPO, we pride ourselves on being a supportive and dynamic employer, offering HGV drivers in Leeds a stable work schedule with competitive pay and overtime opportunities. Our inclusive work culture fosters growth and development, ensuring that every team member feels valued and empowered to succeed. Join us and be part of a global team that is committed to innovation and excellence in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Store Service Manager in Leeds
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Nobia, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Nobia!
We think you need these skills to ace Store Service Manager in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Nobia, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Nobia and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Nobia that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Nobia
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
