Role: Warranty Coordinator
Reports to: Service Desk Manager
Location: Darlington
Hours: 40 hours, Fixed Term 6 month contract
Salary: £26538.48
As part of the Warranty team, you will handle product warranty enquiries, requests from both stores and customers. With a proactive, customer-focused mindset, you will use excellent organisational and communication skills to achieve successful resolutions. This role contributes to customer satisfaction and the continued improvement of brand reputation.
What’s in it for you?
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Fantastic company discounts: Up to 80% off our stylish kitchen ranges and products
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Access to Retail Trust
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Subsidised canteen
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Flexible holidays: Buy up to five extra days with our holiday purchase scheme
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Wellbeing support: Access to our virtual GP service and employee assistance platform 24/7
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Lifestyle perks: Cycle to work scheme and savings on hundreds of top brands via our benefits app
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A collaborative culture built on care, inclusion, and continuous improvement
What you’ll be doing:
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Develop and maintain a thorough understanding of the product warranty process to be able to deliver clear and effective advice
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Provide guidance, advice, and support to both internal and external customers
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Respond to incoming telephone calls, emails, and written correspondence in line with agreed service level standards
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Ensure customers are kept informed and updated on the progress of their warranty requests and enquiries
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Accurately maintain and update systems, ensuring full traceability of warranty claims
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Analyse enquiries and warranty requests received by the department, providing feedback and identifying opportunities for continuous improvement
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Build positive stakeholder relationships with customers and colleagues to support efficient issue resolution and a high standard of customer service
Who we’re looking for:
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Great written and verbal communication with strong interpersonal skills
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Effective telephone handling technique
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Strong analytical skills and the ability to maintain accurate documentation
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Not afraid to make decisions and use your own initiative
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High organisation skills to be able to adhere to agreed working practices
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Problem solving skills to be able to find a solution for all customers
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Strong IT skills, to be able to accurately update customer records via IT technology
Why choose Magnet?
At Magnet, we bring over 100 years of heritage, but our focus is firmly on the future.
As the UK’s leading kitchen specialist, our success is driven by the expertise, insight and innovation of our people.
We’re in the middle of an exciting transformation, with a real opportunity to shape how we work, grow and deliver for our customers. We’re always open to fresh thinking and new perspectives, so even if your experience doesn’t perfectly match, we’d still love to hear from you.
We’re committed to building a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know.
#Magnet #LiDNI
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