Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support colleagues by resolving queries and maintaining service standards.
- Company: Join Magnet, the UK's leading kitchen specialist with a rich 100-year heritage.
- Benefits: Enjoy hybrid working, generous discounts, flexible holidays, and health support.
- Why this job: Be part of a vibrant team focused on innovation and collaboration.
- Qualifications: Customer service experience, strong communication skills, and IT knowledge required.
- Other info: Open to fresh ideas; we encourage applicants even if all requirements aren't met.
The predicted salary is between 10000 - 12000 £ per year.
Part Time: 16 hours per week, Monday, Tuesday, Thursday and Friday 1pm to 5.30pm.
We’re looking for a proactive and customer-focused Service Desk Administrator to join our team and help deliver a seamless support experience for colleagues across our store network within the UK. As a key member of our central Service Desk, you’ll play an essential role in keeping our operations running smoothly and making sure our internal customers receive the help they need—right when they need it.
What’s in it for you?
- Salary: £10,197.79 per year (16 hours per week)
- Hybrid working (2 days per week in the Darlington office) - after 3 month training period.
- Generous discounts: Up to 80% off our stunning kitchen furniture and products.
- Flexible holidays: Buy up to five extra days with our holiday purchase scheme.
- Health and wellbeing support: Access our virtual GP service and employee assistance platform 24/7.
- Lifestyle perks: Cycle to work scheme and discounts with over 200 top brands through our benefits app.
- Refer a friend scheme.
- A vibrant workplace: Be part of a team driven by innovation, collaboration, and shared success.
What you’ll be doing
You’ll be at the heart of our Service Desk operations—helping create fast, friendly and effective service for our store colleagues.
Role responsibilities:
- Respond quickly and helpfully to incoming queries, resolving issues with care and accuracy.
- Maintain high standards of service delivery, always aiming for first-class support.
- Process next-day deliveries and manage orders with efficiency and precision.
- Carry out a variety of administrative tasks to help keep our systems running smoothly.
- Be a positive and proactive team player, sharing ideas and helping improve how we work.
- Provide internal customers with practical solutions and great service.
- Embrace learning opportunities and support your own development.
- Think on your feet and help solve problems quickly and creatively.
- Bring passion and enthusiasm to everything you do—we love seeing people thrive.
Who we’re looking for
If you’re organised, adaptable and keen to make a difference, you’ll feel right at home in our team. You’ll bring:
- Experience within a customer service / admin role.
- A calm and considered approach—especially under pressure.
- Strong communication skills and the ability to listen closely and respond helpfully.
- A knack for detail and the ability to meet deadlines without compromising quality.
- Great problem-solving skills and a willingness to try new things.
- Solid IT knowledge—particularly across Microsoft Office tools like Excel and Word.
- A positive, team-player attitude and a desire to help others succeed.
You’ll be successful in this role by living and breathing our core values — Care, Deliver, Inspire.
- Caring – Building strong relationships, fostering collaboration, and supporting the growth of others while continuously developing yourself.
- Inspiring – Communicating with impact, leading with purpose, and helping to bring our strategy to life by engaging and enabling those around you.
- Delivering – Making sound decisions, using data and insight to drive action, and staying focused on results with a mindset of continuous improvement.
Why choose Magnet?
At Magnet, part of the Nobia group, we’re proud of our 100-year heritage—and even more excited about what’s ahead. As the UK’s leading kitchen specialist and part of Europe’s largest kitchen group, our success is built on the passion and creativity of our people. We’re on a journey of transformation, and we’re always open to fresh ideas. So even if you don’t meet every requirement, we’d still love to hear from you.
Ready to make a difference?
If you’re excited to help shape the future of our people experience and want to be part of something special, we’d love to hear from you.
Service Desk Administrator Customer Service · Nobia Head Office, Darlington employer: Nobia AB
Contact Detail:
Nobia AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator Customer Service · Nobia Head Office, Darlington
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, particularly Microsoft Office applications like Excel and Word. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've successfully resolved issues in previous roles. Think about specific situations where you went above and beyond to help a customer, as this aligns perfectly with the proactive approach they are looking for.
✨Tip Number 3
Research Nobia and its values thoroughly. Understanding their core values of Care, Deliver, and Inspire will help you articulate how you embody these principles in your work, making you a more appealing candidate.
✨Tip Number 4
Prepare to discuss your problem-solving skills in detail. Think of examples where you had to think on your feet or come up with creative solutions under pressure, as this is a key aspect of the role and will demonstrate your suitability for the position.
We think you need these skills to ace Service Desk Administrator Customer Service · Nobia Head Office, Darlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'proactive', 'customer-focused', and 'problem-solving' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've provided excellent customer service in the past and how you embody the core values of Care, Deliver, Inspire.
Showcase Your IT Skills: Since solid IT knowledge is essential for this role, be sure to mention your proficiency with Microsoft Office tools like Excel and Word. Provide examples of how you've used these tools effectively in previous roles.
Highlight Your Team Player Attitude: In your application, emphasise your ability to work collaboratively and support your colleagues. Share experiences where you've contributed to team success or helped improve processes, aligning with the company's focus on innovation and collaboration.
How to prepare for a job interview at Nobia AB
✨Show Your Customer Service Skills
Since the role is focused on customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to remain calm under pressure and provide effective solutions.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to think on your feet to resolve an issue. Discuss your approach to problem-solving and how you can apply that to the Service Desk environment, showcasing your creativity and adaptability.
✨Familiarise Yourself with Microsoft Office Tools
As solid IT knowledge is essential for this role, brush up on your skills with Microsoft Excel and Word. Be ready to discuss how you've used these tools in previous roles to manage data or streamline processes.
✨Emphasise Teamwork and Collaboration
The company values a positive team-player attitude, so be sure to talk about your experiences working in teams. Share how you’ve contributed to team success and supported your colleagues, aligning with their core values of Care, Deliver, Inspire.
