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For Companies At a Glance
- Tasks: Help customers via calls, chats, and emails, ensuring excellent service.
- Company: Magnet is the UK's leading kitchen provider with over 100 years of experience.
- Benefits: Enjoy discounts, a personal development plan, and a generous pension scheme.
- Why this job: Join a fun, inclusive team focused on collaboration and customer satisfaction.
- Qualifications: Customer service experience is a plus; strong communication and IT skills are essential.
- Other info: We welcome all applicants, even if you don't meet every requirement!
The predicted salary is between 20400 - 28900 £ per year.
Join us at Magnet as an Inbound Call Advisor!
With over 100 years of experience, Magnet is the UK’s number one specialist kitchen provider, and as part of the wider Nobia group, we’re continually shaping the future of kitchen design.
What\’s on offer?
Salary – £25,494.48
We genuinely want your role within Magnet to be exciting, inspiring, and rewarding. You’ll quickly notice how much we value team collaboration, transparency, and fun while working, and we focus on being an inclusive and great place to work. Your journey at Magnet also comes with a range of brilliant benefits, like:
- Personal development plan, access to tools and platforms
- A generous colleague purchase scheme of up to 80% discount on our kitchen furniture
- Attractive Pension Scheme
- Discounts with various retailers
- Access to a Virtual GP
- Cycle to work Scheme
- 23 days holiday rising to 25 days after 5 years\’ service
What you’ll be doing
As an Inbound Call Advisor, you will ensure every customer receives helpful, smooth, and excellent service. You will offer guidance and support to all customers (internal and external) through online chat, emails, and calls. You\’ll communicate information accurately, clearly, and efficiently to customers and our wider store teams.
You will work to agreed service levels, ensuring all customers are responded to quickly and provided with exceptional customer service. You will be responsible for updating spreadsheets and providing feedback on enquiries with a view to implementing improvement actions. This role is crucial in ensuring our customers have the best experience possible.
What we are looking for:
- Previous experience in customer service or a call centre environment is beneficial
- Excellent communication skills, both verbal and written
- Strong listening skills and the ability to show empathy and professionalism
- Confidence in using IT systems and handling customer information
- A proactive, positive attitude and a genuine passion for helping people
If you don’t meet all the requirements above but feel really excited about the role, don\’t be discouraged; we still encourage you to apply.
Your journey starts here!
At Magnet, we believe in making work a great place to be where everyone can feel at home. If you’re excited to make a difference and help us create something extraordinary, we’d love to hear from you!
We are committed to providing equal opportunities for all candidates. If you require any reasonable adjustments to participate in the recruitment process, please let us know.
Find out more about us at: Magnet Careers – Nobia
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Inbound Call Advisor Customer Service · Nobia Head Office, Darlington employer: Nobia AB
Contact Detail:
Nobia AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Call Advisor Customer Service · Nobia Head Office, Darlington
✨Tip Number 1
Familiarise yourself with Magnet's products and services. Understanding the kitchen design industry and what makes Magnet unique will help you engage more effectively with customers during your interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves inbound calls, being able to convey information clearly and empathetically is crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've handled difficult situations in the past. Highlighting your problem-solving skills and ability to empathise with customers can set you apart from other candidates.
✨Tip Number 4
Research the company culture at Magnet. They value collaboration and fun, so think about how you can demonstrate your positive attitude and teamwork skills during the interview process.
We think you need these skills to ace Inbound Call Advisor Customer Service · Nobia Head Office, Darlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise your communication skills and any specific achievements that demonstrate your ability to provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your proactive attitude. Mention why you are excited about the role at Magnet and how you can contribute to their commitment to exceptional customer service.
Highlight Relevant Skills: In your application, clearly outline your strong listening skills, empathy, and professionalism. Provide examples of how you've used these skills in previous roles to enhance customer experiences.
Show Enthusiasm: Express your genuine excitement about the opportunity to work at Magnet. Let them know how you align with their values of collaboration, transparency, and inclusivity, and how you can contribute to making work a great place to be.
How to prepare for a job interview at Nobia AB
✨Showcase Your Customer Service Skills
Since the role is all about providing excellent customer service, be prepared to share specific examples from your previous experience. Highlight situations where you successfully resolved issues or went above and beyond for a customer.
✨Demonstrate Strong Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your verbal and written communication skills.
✨Emphasise Empathy and Professionalism
The ability to show empathy is crucial for an Inbound Call Advisor. Prepare to discuss how you handle difficult situations with customers, demonstrating your understanding and professionalism in addressing their concerns.
✨Familiarise Yourself with IT Systems
As you'll be using IT systems to manage customer information, it’s beneficial to mention any relevant experience you have with technology. If you're not familiar with specific systems, express your willingness to learn and adapt quickly.
