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- Tasks: Provide expert technical support and troubleshoot issues for Nobi installations across Europe, UK, and US.
- Company: Join a global scale-up improving lives through innovative technology.
- Benefits: Enjoy remote work, competitive salary, and continuous learning opportunities.
- Why this job: Make a real impact by solving technical challenges and supporting customers in need.
- Qualifications: 5+ years in technical support, strong problem-solving skills, and networking knowledge required.
- Other info: Be part of a dynamic international team with excellent career growth potential.
The predicted salary is between 40000 - 50000 ÂŁ per year.
We are looking for a hands‑on, technically curious 3rd line Customer Support Engineer to join our global support team. You will play a critical role in ensuring smooth operation of Nobi installations across Europe, UK and US. You’ll be the calm, solution‑driven expert customers can rely on — someone who enjoys diving into technical challenges, uncovering root causes, and communicating clearly and empathetically. Fluency in English is required.
Key Responsibilities
- Technical Support & Troubleshooting: Act as a contact for escalated issues brought forth by the second line support engineers. Troubleshoot issues across Nobi’s full product stack: hardware, software, connectivity, Wi‑Fi networks, VLANs, and API integrations. Analyse data captured by the Nobi light when investigating incidents, building creative and evidence‑based conclusions. Ensure SLA compliance.
- Customer & Partner Interaction: Provide clear, empathetic communication to customers, installers, and care professionals. Guide customers/support engineers through solutions in a structured, reassuring way — especially during high‑impact situations (e.g., emergency calls or missed‑fall reports). Communicate in a structured way with the development team. Liaison with 3rd party vendors/integrators.
- Process & Collaboration: Contribute to continuous improvement of workflows in a global support operating model. Collaborate with the development team for complex technical escalations. Participate in on‑site training, currently organised regularly at our Antwerp office. Coaching and upscaling of second line support engineers.
Qualifications Skills & Competencies
- Strong analytical and problem‑solving mindset; able to think creatively when data is incomplete.
- Excellent written and verbal communication skills in English.
- Calm, customer‑oriented approach — especially in stressful situations.
- Deep understanding of networking (IP, DHCP, Wi‑Fi, VLANs, VPN, Bluetooth).
- Familiarity with ticketing or CRM systems (e.g. Zendesk).
- Very experienced with working in a Linux environment.
- Be able to interpret different Linux system log files.
- Good knowledge of electrical wiring (3‑way/4‑way wall switches).
- Strong organisational skills and attention to detail in documentation.
- Ability to collaborate across departments and work in a global support structure.
- A willingness to continuously learn and improve.
Experience
- 5+ years of experience in a technical support or service engineering role.
- Experience with IoT, smart devices, connected platforms, or healthcare technology is a plus.
- Familiarity with cloud‑based platforms and hardware–software ecosystems.
- Exposure to customer‑facing incident handling or escalation workflows is an advantage.
OFFER
- A meaningful role at an ambitious global scale‑up improving lives through technology.
- A dynamic and supportive international team across Europe, the UK, and the US.
- Remote work (Hybrid if located in Belgium).
- Hands‑on training and continuous learning opportunities.
- Competitive salary and benefits package aligned with standards.
- Yearly on‑site training (Antwerp, Belgium).
3rd Line Support Engineer in Warwick employer: NOBI
Contact Detail:
NOBI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer in Warwick
✨Tip Number 1
Get your networking skills sharp! Brush up on IP, DHCP, and VLANs because you’ll need to show off your technical prowess during interviews. We want to see that you can tackle those tricky troubleshooting scenarios with confidence.
✨Tip Number 2
Practice your communication skills! You’ll be the calm voice of reason for customers in stressful situations. We recommend role-playing common support scenarios with a friend to nail down your empathetic approach.
✨Tip Number 3
Show us your problem-solving mindset! Prepare to discuss past experiences where you’ve creatively solved issues, especially when data was incomplete. We love hearing about how you’ve turned challenges into successes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed by our team. Plus, we’re always looking for passionate individuals who are eager to learn and grow with us in this exciting role.
We think you need these skills to ace 3rd Line Support Engineer in Warwick
Some tips for your application 🫡
Show Your Technical Curiosity: When writing your application, let us see your passion for technology! Share examples of how you've tackled technical challenges in the past. We love candidates who are hands-on and eager to dive deep into problem-solving.
Communicate Clearly and Empathetically: Since you'll be interacting with customers and partners, make sure your written application reflects your communication skills. Use clear language and show empathy in your examples. We want to know how you handle stressful situations with a calm approach.
Highlight Relevant Experience: Don’t forget to showcase your experience in technical support or service engineering roles. Mention any specific technologies or systems you've worked with, especially those related to networking or IoT. This will help us see how you fit into our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our global support team!
How to prepare for a job interview at NOBI
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking concepts like IP, DHCP, and VLANs. Be prepared to discuss your experience with Linux environments and how you've tackled troubleshooting in the past.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share specific examples of how you've approached complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical mindset.
✨Communicate Clearly and Empathetically
Since this role involves customer interaction, practice articulating your thoughts clearly. Think about how you would explain a technical issue to someone without a tech background, and demonstrate your calm, customer-oriented approach during the interview.
✨Demonstrate Your Collaborative Spirit
Be prepared to discuss how you've worked with cross-functional teams in the past. Share examples of how you've contributed to improving workflows or coached others, as collaboration is key in this role.