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For Companies At a Glance
- Tasks: Provide expert technical support and troubleshoot IoT and networking issues for customers.
- Company: Join a dynamic global scale-up improving lives through innovative technology.
- Benefits: Enjoy remote work, competitive salary, and continuous learning opportunities.
- Why this job: Make a real impact by solving technical challenges in a supportive international team.
- Qualifications: 5+ years in technical support, strong problem-solving skills, and networking knowledge required.
- Other info: Participate in hands-on training and enjoy excellent career growth prospects.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for a hands-on, technically curious 3rd line Customer Support Engineer to join our global support team. You will play a critical role in ensuring smooth operation of Nobi installations across Europe, UK and US. You’ll be the calm, solution-driven expert customers can rely on — someone who enjoys diving into technical challenges, uncovering root causes, and communicating clearly and empathetically. Fluency in English is required.
KEY RESPONSIBILITIES
- Technical Support & Troubleshooting
- Act as a contact for escalated issues brought forth by the second line support engineers.
- Troubleshoot issues across Nobi’s full product stack: hardware, software, connectivity, Wi-Fi networks, VLANs, and API integrations.
- Analyse data captured by the Nobi light when investigating incidents, building creative and evidence-based conclusions.
- Ensure SLA compliance.
- Customer & Partner Interaction
- Provide clear, empathetic communication to customers, installers, and care professionals.
- Guide customers/support engineers through solutions in a structured, reassuring way — especially during high-impact situations (e.g., emergency calls or missed-fall reports).
- Communicate in a structured way with the development team.
- Liaison with 3rd party vendors/integrators.
- Process & Collaboration
- Contribute to continuous improvement of workflows in a global support operating model.
- Collaborate with the development team for complex technical escalations.
- Participate in on-site training, currently organised regularly at our Antwerp office.
- Coaching and upscaling of second line support engineers.
QUALIFICATIONS
- Skills & Competencies
- Strong analytical and problem-solving mindset; able to think creatively when data is incomplete.
- Excellent written and verbal communication skills in English.
- Calm, customer-oriented approach — especially in stressful situations.
- Deep understanding of networking (IP, DHCP, Wi-Fi, VLANs, VPN, bluetooth).
- Familiarity with ticketing or CRM systems (e.g. Zendesk).
- Very experienced with working in a Linux environment.
- Be able to interpret different Linux system log files.
- Good knowledge of electrical wiring (3-way/4-way wall switches).
- Strong organisational skills and attention to detail in documentation.
- Ability to collaborate across departments and work in a global support structure.
- A willingness to continuously learn and improve.
- Experience
- 5+ years of experience in a technical support or service engineering role.
- Experience with IoT, smart devices, connected platforms, or healthcare technology is a plus.
- Familiarity with cloud-based platforms and hardware–software ecosystems.
- Exposure to customer-facing incident handling or escalation workflows is an advantage.
OFFER
- A meaningful role at an ambitious global scale-up improving lives through technology.
- A dynamic and supportive international team across Europe, the UK, and the US.
- Remote work (Hybrid if located in Belgium).
- Hands-on training and continuous learning opportunities.
- Competitive salary and benefits package aligned with standards.
- Yearly on site training (Antwerp, Belgium).
Remote Senior 3rd-Line Support Engineer (IoT & Networking) in Royal Leamington Spa employer: NOBI
Contact Detail:
NOBI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Senior 3rd-Line Support Engineer (IoT & Networking) in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by diving deep into the company’s products and services. Familiarise yourself with Nobi’s tech stack and think of examples from your past experience that showcase your problem-solving skills. We want to see how you tackle challenges!
✨Tip Number 3
Practice your communication skills! Since this role requires clear and empathetic communication, try role-playing common support scenarios with a friend. This will help you articulate your thoughts better during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Remote Senior 3rd-Line Support Engineer (IoT & Networking) in Royal Leamington Spa
Some tips for your application 🫡
Show Your Technical Curiosity: When writing your application, let us see your passion for technology! Share examples of how you've tackled technical challenges in the past, especially those related to IoT and networking. We love candidates who are eager to learn and dive deep into problem-solving.
Communicate Clearly and Empathetically: Since you'll be dealing with customers and partners, it's crucial to demonstrate your communication skills in your application. Use clear language and show that you can explain complex concepts simply. Remember, empathy goes a long way in customer support!
Highlight Your Experience: Make sure to detail your relevant experience in technical support or service engineering. We want to know about your background with Linux environments, networking, and any exposure to IoT or healthcare technology. Be specific about your roles and achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at NOBI
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking concepts like IP, DHCP, and VLANs. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with Linux environments.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex technical challenges in the past. Think about situations where you had to analyse data or logs to find a solution, and be ready to explain your thought process clearly.
✨Communicate with Empathy
Since this role involves customer interaction, practice how you would communicate solutions to customers in a calm and reassuring manner. Role-play scenarios where you might need to guide someone through a stressful situation, like an emergency call.
✨Demonstrate Your Collaborative Spirit
Be prepared to discuss how you've worked with other teams in the past, especially in a global support context. Highlight any experiences where you contributed to improving workflows or collaborated on escalated issues with development teams.