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For Companies At a Glance
- Tasks: Lead installations of smart tech in senior care facilities and provide training to teams.
- Company: Join Nobi, a pioneer in safety technology for senior care.
- Benefits: Competitive salary, travel opportunities, and a chance to make a difference.
- Why this job: Be part of a mission to enhance safety and independence for older adults.
- Qualifications: 5+ years in technical roles with strong communication and project management skills.
- Other info: Dynamic work environment with opportunities for growth and impact.
The predicted salary is between 36000 - 60000 £ per year.
About Nobi
Nobi is redefining safety in senior care with smart technology designed to prevent risks before they happen and give caregivers peace of mind. Our discreet, intelligent solutions—starting with the fall-detecting smart light—are built to protect older adults while supporting independence, comfort, and dignity. Today, Nobi’s platform goes beyond detection: it provides proactive insights, helps staff understand daily patterns, and quietly improves life inside care communities. We focus exclusively on care homes, where falls and safety challenges are most acute. By working closely with operators, we’re solving for one of the industry’s biggest risks—reducing falls, easing staff workload, and setting a new standard for modern, technology-enabled care. The UK is one of Nobi’s fastest-growing markets and a cornerstone of our global expansion.
Job Description
We are seeking a highly motivated and skilled Field Service Technician to join our dynamic UK team. This role is critical in ensuring the successful installation of Nobi’s Smart Light solutions in senior care facilities across the United Kingdom. The ideal candidate will combine technical expertise with strong communication and project management skills to lead installations, train on-site installers, and liaise effectively with care facility staff and residents.
Responsibilities
- Technical Oversight
- Lead on-site installation and configuration of Nobi Smart Light systems, ensuring all technical and functional requirements are met.
- Provide technical training to installation teams to ensure high-quality execution.
- Troubleshoot and resolve issues related to electrical wiring, network connectivity, and IoT device integration during installation.
- Project Coordinator
- Act as the on-site project coordinator during installations, managing schedules and resources.
- Ensure that installations are completed on time and align with customer expectations and Nobi standards.
- Work together with an Onboarding & Training Specialist as part of a duo to provide a seamless customer experience.
- Communication & Coordination
- Liaise with care facility management, staff, and residents to communicate installation plans, timelines, and system functionality.
- Address any concerns or questions from stakeholders with empathy and professionalism.
- Post-Installation Support
- Ensure proper documentation and handover of the installed system, including as-built records.
- Collaborate with the Customer Success team to provide ongoing support during the implementation process and address any follow-up issues.
- Cross-Functional Collaboration
- Support testing and feedback for new product features.
Qualifications
- Technical Expertise
- Solid understanding of electrical systems, including wiring, circuits, and troubleshooting.
- Familiarity with smart home technologies, IoT devices, and network configurations (Wi-Fi setup, IP addressing, etc.).
- Soft Skills
- Excellent verbal and written communication skills, with the ability to train and guide others effectively.
- Strong interpersonal skills to engage with diverse groups, including care facility staff, residents, and technical teams.
- Fluency in English is required.
- Experience
- 5+ years of experience in a technical field involving installations, product support, or systems engineering.
- Experience managing on-site teams and coordinating multi-party projects.
- Background in customer-facing roles with a focus on delivering exceptional service.
- Additional Skills
- Knowledge of industry standards related to electrical safety and IoT device security.
- Experience in the senior care or healthcare sector is a plus.
- Proficiency with Microsoft Office, Google Workspace, and ERP/service desk tools.
- Physical Requirements
- Ability to safely and effectively perform on-site installations, including carrying equipment, climbing ladders, and working with electrical systems.
- Willingness to travel extensively for on-site work across the UK with overnight stays as needed.
Schedule
Full-time, 40-hour work week Monday to Friday with occasional nights and weekends.
Field Service Technician UK in Royal Leamington Spa employer: NOBI
Contact Detail:
NOBI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician UK in Royal Leamington Spa
✨Tip Number 1
Get your hands dirty! If you can, try to gain some practical experience with smart technologies or IoT devices. This will not only boost your confidence but also give you real-life examples to discuss during interviews.
✨Tip Number 2
Network like a pro! Attend industry events or join online forums related to senior care and technology. Connecting with professionals in the field can lead to job opportunities and insider tips on openings at companies like Nobi.
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with care facility staff and residents, being able to explain technical concepts in simple terms is key. Role-play scenarios with friends or family to sharpen your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Nobi team and making a difference in senior care.
We think you need these skills to ace Field Service Technician UK in Royal Leamington Spa
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in electrical systems and smart technologies. We want to see how your experience aligns with the role of a Field Service Technician, so don’t hold back on showcasing your skills!
Communicate Clearly: Since this role involves liaising with care facility staff and residents, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can effectively convey information.
Tailor Your Application: Take the time to tailor your application to Nobi’s mission and values. Show us how your background in installations and customer service fits into our goal of redefining safety in senior care. Personal touches go a long way!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at NOBI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electrical systems and smart home technologies. Be ready to discuss how you would troubleshoot common issues with IoT devices, as this will show your technical expertise and problem-solving skills.
✨Show Off Your Communication Skills
Since the role involves liaising with care facility staff and residents, practice explaining complex technical concepts in simple terms. Think about examples from your past where you've successfully trained others or resolved customer concerns with empathy.
✨Demonstrate Project Management Prowess
Prepare to talk about your experience managing installations and coordinating teams. Have specific examples ready that highlight your ability to keep projects on track and meet customer expectations, as this is crucial for the Field Service Technician role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a last-minute change in installation plans or addressing a resident's concerns. Practise your responses to demonstrate your adaptability and commitment to providing exceptional service.
