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For Companies At a Glance
- Tasks: Lead installations of smart tech in senior care facilities and train on-site teams.
- Company: Nobi, a pioneer in safety technology for senior care.
- Benefits: Competitive salary, travel opportunities, and a chance to make a difference.
- Why this job: Join a mission-driven team improving lives with innovative technology.
- Qualifications: 5+ years in technical roles, strong communication, and project management skills.
- Other info: Dynamic work environment with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
About Nobi
Nobi is redefining safety in senior care with smart technology designed to prevent risks before they happen and give caregivers peace of mind. Our discreet, intelligent solutions—starting with the fall-detecting smart light—are built to protect older adults while supporting independence, comfort, and dignity. Today, Nobi’s platform goes beyond detection: it provides proactive insights, helps staff understand daily patterns, and quietly improves life inside care communities. We focus exclusively on care homes, where falls and safety challenges are most acute. By working closely with operators, we’re solving for one of the industry’s biggest risks—reducing falls, easing staff workload, and setting a new standard for modern, technology-enabled care. The UK is one of Nobi’s fastest-growing markets and a cornerstone of our global expansion.
Job Description
We are seeking a highly motivated and skilled Field Service Technician to join our dynamic UK team. This role is critical in ensuring the successful installation of Nobi’s Smart Light solutions in senior care facilities across the United Kingdom. The ideal candidate will combine technical expertise with strong communication and project management skills to lead installations, train on-site installers, and liaise effectively with care facility staff and residents.
Responsibilities
- Technical Oversight
- Lead on-site installation and configuration of Nobi Smart Light systems, ensuring all technical and functional requirements are met.
- Provide technical training to installation teams to ensure high-quality execution.
- Troubleshoot and resolve issues related to electrical wiring, network connectivity, and IoT device integration during installation.
- Project Coordinator
- Act as the on-site project coordinator during installations, managing schedules and resources.
- Ensure that installations are completed on time and align with customer expectations and Nobi standards.
- Work together with an Onboarding & Training Specialist as part of a duo to provide a seamless customer experience.
- Communication & Coordination
- Liaise with care facility management, staff, and residents to communicate installation plans, timelines, and system functionality.
- Address any concerns or questions from stakeholders with empathy and professionalism.
- Post-Installation Support
- Ensure proper documentation and handover of the installed system, including as-built records.
- Collaborate with the Customer Success team to provide ongoing support during the implementation process and address any follow-up issues.
- Cross-Functional Collaboration
- Support testing and feedback for new product features.
Qualifications
- Technical Expertise
- Solid understanding of electrical systems, including wiring, circuits, and troubleshooting.
- Familiarity with smart home technologies, IoT devices, and network configurations (Wi-Fi setup, IP addressing, etc.).
- Soft Skills
- Excellent verbal and written communication skills, with the ability to train and guide others effectively.
- Strong interpersonal skills to engage with diverse groups, including care facility staff, residents, and technical teams.
- Fluency in English is required.
- Experience
- 5+ years of experience in a technical field involving installations, product support, or systems engineering.
- Experience managing on-site teams and coordinating multi-party projects.
- Background in customer-facing roles with a focus on delivering exceptional service.
- Additional Skills
- Knowledge of industry standards related to electrical safety and IoT device security.
- Experience in the senior care or healthcare sector is a plus.
- Proficiency with Microsoft Office, Google Workspace, and ERP/service desk tools.
- Physical Requirements
- Ability to safely and effectively perform on-site installations, including carrying equipment, climbing ladders, and working with electrical systems.
- Willingness to travel extensively for on-site work across the UK with overnight stays as needed.
Schedule
Full-time, 40-hour work week Monday to Friday with occasional nights and weekends.
Field Service Engineer UK in Royal Leamington Spa employer: NOBI
Contact Detail:
NOBI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer UK in Royal Leamington Spa
✨Tip Number 1
Get your networking game on! Reach out to folks in the senior care and tech industries. Attend events, join online forums, and connect with people on LinkedIn. You never know who might have a lead on that perfect Field Service Engineer role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your technical expertise and experience in installations. Share specific examples of how you've tackled challenges in the past—this will make you stand out as a candidate.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on your communication skills and how you can explain complex technical concepts in a way that's easy for everyone to understand—especially when talking to care facility staff.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our mission at Nobi. Plus, it gives you a better chance to showcase your passion for improving safety in senior care.
We think you need these skills to ace Field Service Engineer UK in Royal Leamington Spa
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in electrical systems and IoT devices. We want to see how your experience aligns with the role, so don’t hold back on showcasing your troubleshooting skills and any relevant projects you've worked on.
Communicate Clearly: Since this role involves liaising with care facility staff and residents, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can explain complex concepts simply and effectively.
Tailor Your Application: Take a moment to tailor your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. We love seeing candidates who take the time to connect their experiences directly to what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at NOBI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electrical systems and smart home technologies. Be ready to discuss how you would troubleshoot common issues with IoT devices, as this will show your technical expertise and problem-solving skills.
✨Showcase Your Communication Skills
Since this role involves liaising with care facility staff and residents, practice explaining complex technical concepts in simple terms. Think about examples from your past where you've successfully trained others or resolved customer concerns with empathy.
✨Prepare for Project Coordination Questions
Expect questions about managing schedules and resources during installations. Have specific examples ready that demonstrate your project management experience, especially in coordinating multi-party projects and ensuring timely completion.
✨Emphasise Your Customer-Focused Approach
Nobi values exceptional service, so be prepared to discuss your experience in customer-facing roles. Share stories that highlight your ability to engage with diverse groups and deliver a seamless customer experience, particularly in the senior care or healthcare sector.
