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- Tasks: Provide expert technical support and troubleshoot issues for Nobi installations across Europe, UK, and US.
- Company: Join a dynamic global scale-up improving lives through innovative technology.
- Benefits: Enjoy remote work, competitive salary, and continuous learning opportunities.
- Why this job: Make a real impact by solving technical challenges and supporting customers in high-stress situations.
- Qualifications: 5+ years in technical support, strong problem-solving skills, and networking knowledge required.
- Other info: Collaborate with an international team and participate in hands-on training in Antwerp.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a hands-on, technically curious 3rd line Customer Support Engineer to join our global support team. You will play a critical role in ensuring smooth operation of Nobi installations across Europe, UK and US. You’ll be the calm, solution-driven expert customers can rely on — someone who enjoys diving into technical challenges, uncovering root causes, and communicating clearly and empathetically. Fluency in English is required.
KEY RESPONSIBILITIES
- Technical Support & Troubleshooting: Act as a contact for escalated issues brought forth by the second line support engineers. Troubleshoot issues across Nobi’s full product stack: hardware, software, connectivity, Wi‑Fi networks, VLANs, and API integrations. Analyse data captured by the Nobi light when investigating incidents, building creative and evidence-based conclusions. Ensure SLA compliance.
- Customer & Partner Interaction: Provide clear, empathetic communication to customers, installers, and care professionals. Guide customers/support engineers through solutions in a structured, reassuring way — especially during high-impact situations (e.g., emergency calls or missed‑fall reports). Communicate in a structured way with the development team. Liaison with 3rd party vendors/integrators.
- Process & Collaboration: Contribute to continuous improvement of workflows in a global support operating model. Collaborate with the development team for complex technical escalations. Participate in on‑site training, currently organised regularly at our Antwerp office. Coaching and upscaling of second line support engineers.
QUALIFICATIONS
- Skills & Competencies: Strong analytical and problem‑solving mindset; able to think creatively when data is incomplete. Excellent written and verbal communication skills in English. Calm, customer‑oriented approach — especially in stressful situations. Deep understanding of networking (IP, DHCP, Wi‑Fi, VLANs, VPN, bluetooth). Familiarity with ticketing or CRM systems (e.g. Zendesk). Very experienced with working in a Linux environment. Be able to interpret different Linux system log files. Good knowledge of electrical wiring (3‑way/4‑way wall switches). Strong organisational skills and attention to detail in documentation. Ability to collaborate across departments and work in a global support structure. A willingness to continuously learn and improve.
- Experience: 5+ years of experience in a technical support or service engineering role. Experience with IoT, smart devices, connected platforms, or healthcare technology is a plus. Familiarity with cloud‑based platforms and hardware‑software ecosystems. Exposure to customer‑facing incident handling or escalation workflows is an advantage.
OFFER
- A meaningful role at an ambitious global scale‑up improving lives through technology.
- A dynamic and supportive international team across Europe, the UK, and the US.
- Remote work (Hybrid if located in Belgium).
- Hands‑on training and continuous learning opportunities.
- Competitive salary and benefits package aligned with standards.
- Yearly on site training (Antwerp, Belgium).
3rd Line Support Engineer in Royal Leamington Spa employer: NOBI
Contact Detail:
NOBI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to current employees at Nobi or similar companies on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the technical interview by brushing up on your troubleshooting skills. Dive into common issues related to hardware, software, and networking. Being able to demonstrate your problem-solving mindset will definitely impress the hiring team.
✨Tip Number 3
Show off your communication skills! During interviews, practice explaining complex technical concepts in simple terms. This will highlight your ability to guide customers through solutions, especially in high-pressure situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace 3rd Line Support Engineer in Royal Leamington Spa
Some tips for your application 🫡
Show Your Technical Curiosity: When writing your application, let us see your passion for technology! Share examples of how you've tackled technical challenges in the past. We love candidates who are hands-on and eager to dive into problem-solving.
Communicate Clearly and Empathetically: Since you'll be interacting with customers, it's crucial to demonstrate your communication skills. Use clear language in your application and show us how you can explain complex issues simply and empathetically. This will set you apart!
Highlight Your Experience: Make sure to detail your relevant experience, especially in technical support or service engineering roles. We want to know about your familiarity with networking, Linux environments, and any customer-facing incident handling you've done. Be specific!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at NOBI
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking concepts like IP, DHCP, and VLANs. Be prepared to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with Linux environments.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share specific examples of how you've tackled complex technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical mindset.
✨Communicate Clearly and Empathetically
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Think about how you can convey technical information in a way that's easy for non-technical customers to understand, especially in high-pressure situations.
✨Demonstrate Your Collaborative Spirit
Be prepared to discuss how you've worked with cross-functional teams in the past. Highlight any experiences where you've collaborated with development teams or coached other support engineers, as this will show your ability to thrive in a global support structure.