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For Companies At a Glance
- Tasks: Support customers from onboarding to ongoing engagement, ensuring a seamless experience.
- Company: Join Nobi, a fast-growing tech scale-up with a mission to enhance care for older adults.
- Benefits: Enjoy a competitive salary, flexible working, and the chance to make a real impact.
- Other info: Be part of a small, ambitious team driving change in the care sector.
- Why this job: Shape customer success and build lasting relationships in a meaningful role.
- Qualifications: 5+ years in customer-facing roles, strong communication, and project coordination skills.
The predicted salary is between 40000 - 50000 £ per year.
About Nobi
At Nobi, we turn real-time insight into proactive care through AI-powered smart lights. Our ceiling-mounted smart light uses AI to detect falls, support nurse call workflows and provide real-time insights that help care teams work more efficiently. The result: safer residents, better workflows for staff and measurable operational impact. Nobi is a fast-growing European tech scale-up with a clear social mission: helping older adults live safely and independently for longer. The UK is a strategic growth market for us, and as our customer base continues to expand, we are evolving how we support and grow our customers.
The Role
We are looking for a Customer Experience Coordinator to strengthen our UK team and play a key role in the next phase of our growth. Until recently, our focus was primarily on onboarding new customers and delivering successful implementations. Today, as our installed base grows, we are shifting towards long-term customer success, adoption and relationship management. In this role, you will support customers across their full journey — from onboarding and implementation to ongoing follow-up and engagement. You will act as a central point of coordination between customers and internal teams, ensuring a seamless experience and long‑term impact. This is a highly operational and customer‑facing role, combining project coordination, training, technical follow‑up and customer relationship management.
Key responsibilities
- Onboarding & Implementation
- Guide customers through a structured onboarding process from kick‑off to go‑live
- Configure systems and ensure a smooth and successful deployment
- Project Coordination
- Manage timelines, planning and communication across internal and external stakeholders
- Ensure projects are delivered on time and aligned with customer expectations
- Work closely with installation, sales and product teams
- Training
- Deliver engaging training sessions to ensure users are confident working with the solution
- Support customers in adopting best practices and workflows
- Adapt training to different user groups within care environments
- Technical Coordination (SPOC)
- Act as the single point of contact for technical topics
- Identify, track and help resolve issues in collaboration with internal teams
- Ensure timely follow‑up and clear communication with customers
- Customer Experience & Adoption
- Build strong relationships with customers and act as a trusted partner
- Drive product adoption and ensure customers get maximum value from Nobi
- Monitor customer satisfaction and proactively address risks
- Support long‑term retention and identify opportunities for further growth, including upsell and cross‑sell potential.
What we’re Looking For
- 5+ years of experience in a customer‑facing role (Customer Success, onboarding, implementation, or similar)
- Strong project coordination and organizational skills
- Experience delivering training or guiding users through new systems
- Comfortable acting as a central point of contact between multiple stakeholders
- Strong communication skills and ability to build lasting relationships
- Problem‑solving mindset with the ability to manage technical or operational challenges
- Experience in healthcare, medtech, SaaS, or a background in care would be highly advantageous.
- Familiarity with the UK Health and Social Care landscape would be beneficial.
- Willingness to travel across the UK
Why Join Nobi
- Be part of a fast‑growing, mission‑driven scale‑up
- Play a key role in shaping how we support and grow our customer base in the UK
- Combine operational impact with long‑term customer relationship building
- Work in a small, ambitious and collaborative team
- Contribute to meaningful impact in the care sector
- Competitive salary and flexible working environment
Customer Experience Coordinator – UK in Manchester employer: NOBI
Contact Detail:
NOBI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator – UK in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Nobi and understanding their mission. Show them you’re not just another candidate; you’re genuinely interested in how they help older adults live safely and independently.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Experience Coordinator. Highlight your project coordination skills and how you can enhance customer relationships.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Experience Coordinator – UK in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Coordinator role. Highlight your relevant experience in customer-facing roles and project coordination, as well as any specific skills that match what we're looking for.
Showcase Your Communication Skills: Since this role involves building strong relationships with customers, it's essential to demonstrate your communication prowess. Use clear and engaging language in your application to reflect how you can connect with others effectively.
Highlight Relevant Experience: Don’t forget to mention any experience you have in healthcare, medtech, or SaaS. If you've worked in similar environments before, let us know how that experience can help you excel in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at NOBI
✨Know the Company Inside Out
Before your interview, make sure you understand Nobi's mission and how their AI-powered smart lights work. Familiarise yourself with their impact on the care sector and be ready to discuss how your experience aligns with their goals.
✨Showcase Your Customer Experience Skills
Highlight your previous roles in customer-facing positions, especially those involving onboarding and training. Prepare specific examples of how you've successfully managed customer relationships and driven product adoption in the past.
✨Demonstrate Project Coordination Prowess
Be ready to talk about your project management skills. Share examples of how you've coordinated timelines and communication between different stakeholders to ensure successful project delivery, particularly in a tech or healthcare setting.
✨Prepare for Technical Questions
Since this role involves acting as a single point of contact for technical topics, brush up on any relevant technical knowledge. Think about how you've resolved issues in the past and be prepared to discuss your problem-solving approach.