Customer Experience Coordinator – UK in Manchester

About Nobi

At Nobi, we turn real-time insight into proactive care through AI-powered smart lights.

Our ceiling-mounted smart light uses AI to detect falls, support nurse call workflows and provide real-time insights that help care teams work more efficiently. The result: safer residents, better workflows for staff and measurable operational impact.

Nobi is a fast-growing European tech scale-up with a clear social mission:
helping older adults live safely and independently for longer.

The UK is a strategic growth market for us, and as our customer base continues to expand, we are evolving how we support and grow our customers.

The Role

We are looking for a Customer Experience Coordinator to strengthen our UK team and play a key role in the next phase of our growth.

Until recently, our focus was primarily on onboarding new customers and delivering successful implementations. Today, as our installed base grows, we are shifting towards long-term customer success, adoption and relationship management.

In this role, you will support customers across their full journey — from onboarding and implementation to ongoing follow-up and engagement. You will act as a central point of coordination between customers and internal teams, ensuring a seamless experience and long‑term impact.

This is a highly operational and customer‑facing role, combining project coordination, training, technical follow‑up and customer relationship management.

Key responsibilities

Onboarding & Implementation

• Guide customers through a structured onboarding process from kick‑off to go‑live
• Configure systems and ensure a smooth and successful deployment

Project Coordination

• Manage timelines, planning and communication across internal and external stakeholders
• Ensure projects are delivered on time and aligned with customer expectations
• Work closely with installation, sales and product teams

Training

• Deliver engaging training sessions to ensure users are confident working with the solution
• Support customers in adopting best practices and workflows
• Adapt training to different user groups within care environments

Technical Coordination (SPOC)

• Act as the single point of contact for technical topics
• Identify, track and help resolve issues in collaboration with internal teams
• Ensure timely follow‑up and clear communication with customers

Customer Experience & Adoption

• Build strong relationships with customers and act as a trusted partner
• Drive product adoption and ensure customers get maximum value from Nobi
• Monitor customer satisfaction and proactively address risks
• Support long‑term retention and identify opportunities for further growth, including upsell and cross‑sell potential.

What we’re Looking For

• 5+ years of experience in a customer‑facing role (Customer Success, onboarding, implementation, or similar)
• Strong project coordination and organizational skills
• Experience delivering training or guiding users through new systems
• Comfortable acting as a central point of contact between multiple stakeholders
• Strong communication skills and ability to build lasting relationships
• Problem‑solving mindset with the ability to manage technical or operational challenges
• Experience in healthcare, medtech, SaaS, or a background in care would be highly advantageous.
• Familiarity with the UK Health and Social Care landscape would be beneficial.
• Willingness to travel across the UK

Why Join Nobi

• Be part of a fast‑growing, mission‑driven scale‑up
• Play a key role in shaping how we support and grow our customer base in the UK
• Combine operational impact with long‑term customer relationship building
• Work in a small, ambitious and collaborative team
• Contribute to meaningful impact in the care sector
• Competitive salary and flexible working environment