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For Companies At a Glance
- Tasks: Support customers from onboarding to ongoing engagement, ensuring a seamless experience.
- Company: Fast-growing tech scale-up focused on improving care for older adults.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Join a mission-driven team dedicated to innovation and social impact.
- Why this job: Make a real difference in people's lives while developing your career in tech.
- Qualifications: Strong communication skills and a passion for customer success.
The predicted salary is between 30000 - 40000 £ per year.
About Nobi
At Nobi, we turn real-time insight into proactive care through AI-powered smart lights. Our ceiling-mounted smart light uses AI to detect falls, support nurse call workflows and provide real-time insights that help care teams work more efficiently. The result: safer residents, better workflows for staff and measurable operational impact. Nobi is a fast-growing European tech scale-up with a clear social mission: helping older adults live safely and independently for longer. The UK is a strategic growth market for us, and as our customer base continues to expand, we are evolving how we support and grow our customers.
The Role
We are looking for a Customer Experience Coordinator to strengthen our UK team and play a key role in the next phase of our growth. Until recently, our focus was primarily on onboarding new customers and delivering successful implementations. Today, as our installed base grows, we are shifting towards long-term customer success, adoption and relationship management. In this role, you will support customers across their full journey — from onboarding and implementation to ongoing follow-up and engagement. You will act as a central point of coordination between customers and internal teams, ensuring a seamless experience and long‑term impact. This is a highly operational and customer‑facing role, combining project coordination, training, technical follow‑up and customer relationship management.
Key responsibilities
- Onboarding
Customer Experience Coordinator – UK employer: NOBI
Contact Detail:
NOBI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator – UK
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Nobi and understanding their mission. Show how your skills align with their goals, especially in customer experience and relationship management. We want to see your passion!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Experience Coordinator – UK
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience shine through. We want to see how much you care about helping others and making a difference in their lives.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Coordinator role. Highlight relevant experiences that align with our mission at Nobi and demonstrate how you can contribute to our growth.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you're the perfect fit for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at NOBI
✨Know the Product Inside Out
Before your interview, make sure you understand Nobi's smart light technology and how it impacts customer experience. Familiarise yourself with the features, benefits, and the overall mission of helping older adults live independently. This knowledge will show your genuine interest in the role and the company.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter as a Customer Experience Coordinator. Be ready to discuss how you would handle onboarding challenges or improve customer engagement. Use specific examples from your past experiences to demonstrate your problem-solving skills and customer-centric approach.
✨Showcase Your Coordination Skills
Since this role involves a lot of coordination between customers and internal teams, be prepared to highlight your organisational skills. Share examples of how you've successfully managed projects or facilitated communication in previous roles. This will help illustrate your ability to ensure a seamless customer experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about the future direction of customer success initiatives at Nobi or how they measure long-term impact. This not only demonstrates your interest but also gives you valuable insights into the company's priorities.