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- Tasks: Lead installations of smart light systems in senior care facilities across the UK.
- Company: Nobi, a tech company revolutionising safety in senior care.
- Benefits: Competitive salary, travel opportunities, and a chance to make a difference.
- Why this job: Join a mission-driven team improving lives with innovative technology.
- Qualifications: 5+ years in technical roles, strong communication, and project management skills.
- Other info: Dynamic work environment with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
Nobi is redefining safety in senior care with smart technology designed to prevent risks before they happen and give caregivers peace of mind. Our discreet, intelligent solutions—starting with the fall-detecting smart light—are built to protect older adults while supporting independence, comfort, and dignity. Today, Nobi’s platform goes beyond detection: it provides proactive insights, helps staff understand daily patterns, and quietly improves life inside care communities.
We focus exclusively on care homes, where falls and safety challenges are most acute. By working closely with operators, we’re solving for one of the industry’s biggest risks—reducing falls, easing staff workload, and setting a new standard for modern, technology-enabled care. The UK is one of Nobi’s fastest-growing markets and a cornerstone of our global expansion.
We are seeking a highly motivated and skilled Field Service Technician to join our dynamic UK team. This role is critical in ensuring the successful installation of Nobi’s Smart Light solutions in senior care facilities across the United Kingdom. The ideal candidate will combine technical expertise with strong communication and project management skills to lead installations, train on-site installers, and liaise effectively with care facility staff and residents.
Responsibilities- Technical Oversight – Lead on-site installation and configuration of Nobi Smart Light systems, ensuring all technical and functional requirements are met.
- Technical Training – Provide technical training to installation teams to ensure high-quality execution.
- Troubleshooting – Troubleshoot and resolve issues related to electrical wiring, network connectivity, and IoT device integration during installation.
- On-site Coordination – Act as the on-site project coordinator during installations, managing schedules and resources.
- Quality & Timeliness – Ensure that installations are completed on time and align with customer expectations and Nobi standards.
- Collaboration – Work together with an Onboarding & Training Specialist as part of a duo to provide a seamless customer experience.
- Liaise with care facility management, staff, and residents to communicate installation plans, timelines, and system functionality.
- Address any concerns or questions from stakeholders with empathy and professionalism.
- Ensure proper documentation and handover of the installed system, including as-built records.
- Collaborate with the Customer Success team to provide ongoing support during the implementation process and address any follow-up issues.
- Support testing and feedback for new product features.
- Solid understanding of electrical systems, including wiring, circuits, and troubleshooting.
- Familiarity with smart home technologies, IoT devices, and network configurations (Wi-Fi setup, IP addressing, etc.).
- Excellent verbal and written communication skills, with the ability to train and guide others effectively.
- Strong interpersonal skills to engage with diverse groups, including care facility staff, residents, and technical teams.
- Fluency in English is required.
- 5+ years of experience in a technical field involving installations, product support, or systems engineering.
- Experience managing on-site teams and coordinating multi-party projects.
- Background in customer-facing roles with a focus on delivering exceptional service.
- Knowledge of industry standards related to electrical safety and IoT device security.
- Experience in the senior care or healthcare sector is a plus.
- Proficiency with Microsoft Office, Google Workspace, and ERP/service desk tools.
- Ability to safely and effectively perform on-site installations, including carrying equipment, climbing ladders, and working with electrical systems.
- Willingness to travel extensively for on-site work across the UK with overnight stays as needed.
Monday to Friday with occasional nights and weekends.
Field Service Engineer UK in Warwick employer: Nobi Smart Lights
Contact Detail:
Nobi Smart Lights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer UK in Warwick
✨Tip Number 1
Get to know the company inside out! Research Nobi's products and their impact on senior care. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your technical skills! Brush up on your knowledge of electrical systems and IoT devices. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really want to be part of the Nobi team.
We think you need these skills to ace Field Service Engineer UK in Warwick
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in electrical systems and smart technologies. We want to see how your experience aligns with the role, so don’t hold back on showcasing your troubleshooting skills and any relevant projects you've worked on.
Communicate Clearly: Since this role involves liaising with care facility staff and residents, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can effectively convey complex information to diverse audiences.
Tailor Your Application: Take a moment to tailor your application specifically for Nobi. Mention our mission to redefine safety in senior care and how your values align with ours. This shows us that you’re genuinely interested in being part of our team and making a difference.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Nobi Smart Lights
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electrical systems and smart home technologies. Be ready to discuss how you would troubleshoot common issues during installations, as this role requires a solid understanding of IoT devices and network configurations.
✨Show Off Your Communication Skills
Since you'll be liaising with care facility staff and residents, practice explaining technical concepts in simple terms. Think about examples where you've successfully trained others or resolved concerns with empathy and professionalism.
✨Demonstrate Project Management Prowess
Prepare to talk about your experience managing on-site teams and coordinating projects. Have specific examples ready that showcase your ability to keep installations on schedule while ensuring quality and customer satisfaction.
✨Highlight Your Customer-Focused Mindset
Nobi values exceptional service, so be ready to share stories from your past roles where you went above and beyond for customers. Emphasise your background in customer-facing positions and how it has shaped your approach to installations and support.
