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- Tasks: Lead installations of smart light systems in senior care facilities and provide technical training.
- Company: Nobi is revolutionising senior care with innovative safety technology.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real difference.
- Why this job: Join a mission-driven team improving safety and independence for older adults.
- Qualifications: 5+ years in technical roles, strong communication skills, and experience in installations.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About Nobi — Nobi is redefining safety in senior care with smart technology designed to prevent risks before they happen and give caregivers peace of mind. Our discreet, intelligent solutions—starting with the fall-detecting smart light—are built to protect older adults while supporting independence, comfort, and dignity. Today, Nobi’s platform goes beyond detection: it provides proactive insights, helps staff understand daily patterns, and quietly improves life inside care communities. We focus exclusively on care homes, where falls and safety challenges are most acute. By working closely with operators, we’re solving for one of the industry’s biggest risks — reducing falls, easing staff workload, and setting a new standard for modern, technology-enabled care. The UK is one of Nobi’s fastest-growing markets and a cornerstone of our global expansion.
We are seeking a highly motivated and skilled Field Service Technician to join our dynamic UK team. This role is critical in ensuring the successful installation of Nobi’s Smart Light solutions in senior care facilities across the United Kingdom. The ideal candidate will combine technical expertise with strong communication and project management skills to lead installations, train on-site installers, and liaise effectively with care facility staff and residents.
Responsibilities- Technical Oversight: Lead on-site installation and configuration of Nobi Smart Light systems, ensuring all technical and functional requirements are met. Provide technical training to installation teams to ensure high-quality execution. Troubleshoot and resolve issues related to electrical wiring, network connectivity, and IoT device integration during installation.
- Project Coordinator: Act as the on-site project coordinator during installations, managing schedules and resources. Ensure that installations are completed on time and align with customer expectations and Nobi standards. Work together with an Onboarding & Training Specialist as part of a duo to provide a seamless customer experience.
- Communication & Coordination: Liaise with care facility management, staff, and residents to communicate installation plans, timelines, and system functionality. Address any concerns or questions from stakeholders with empathy and professionalism.
- Post-Installation Support: Ensure proper documentation and handover of the installed system, including as-built records. Collaborate with the Customer Success team to provide ongoing support during the implementation process and address any follow-up issues.
- Cross-Functional Collaboration: Support testing and feedback for new product features.
- Technical Expertise: Solid understanding of electrical systems, including wiring, circuits, and troubleshooting. Familiarity with smart home technologies, IoT devices, and network configurations (Wi-Fi setup, IP addressing, etc.).
- Soft Skills: Excellent verbal and written communication skills, with the ability to train and guide others effectively. Strong interpersonal skills to engage with diverse groups, including care facility staff, residents, and technical teams. Fluency in English is required.
- Experience: 5+ years of experience in a technical field involving installations, product support, or systems engineering. Experience managing on-site teams and coordinating multi-party projects. Background in customer-facing roles with a focus on delivering exceptional service.
- Additional Skills: Knowledge of industry standards related to electrical safety and IoT device security. Experience in the senior care or healthcare sector is a plus. Proficiency with Microsoft Office, Google Workspace, and ERP/service desk tools.
- Physical Requirements: Ability to safely and effectively perform on-site installations, including carrying equipment, climbing ladders, and working with electrical systems. Willingness to travel extensively for on-site work across the UK with overnight stays as needed.
Full-time, 40-hour work week Monday to Friday with occasional nights and weekends.
Field Service Technician UK employer: Nobi Smart Lights - UK
Contact Detail:
Nobi Smart Lights - UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician UK
✨Tip Number 1
Get to know Nobi and its mission! Before your interview, dive into their products and values. Understanding how Nobi's smart technology is changing senior care will help you connect with the team and show your genuine interest.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of electrical systems and IoT devices. Being able to confidently discuss your experience with installations and troubleshooting will set you apart from other candidates.
✨Tip Number 3
Show off your communication skills! Be ready to share examples of how you've effectively trained teams or liaised with clients in the past. Nobi values strong interpersonal skills, so let your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Nobi family. Don’t miss out on this opportunity!
We think you need these skills to ace Field Service Technician UK
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in electrical systems and smart technologies. We want to see how your experience aligns with the role, so don’t hold back on showcasing your troubleshooting skills and familiarity with IoT devices.
Communicate Clearly: Since this role involves liaising with care facility staff and residents, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can effectively convey complex information to diverse groups.
Tailor Your Application: Take a moment to tailor your application specifically for Nobi. Mention our mission to redefine safety in senior care and how your values align with ours. This shows us that you’re genuinely interested in being part of our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Nobi Smart Lights - UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electrical systems and smart home technologies. Be ready to discuss how you would troubleshoot common issues with IoT devices and network configurations, as this will show your technical expertise.
✨Showcase Your Communication Skills
Since the role involves liaising with care facility staff and residents, practice articulating complex technical concepts in simple terms. Prepare examples of how you've effectively communicated with diverse groups in previous roles.
✨Demonstrate Project Management Prowess
Be prepared to talk about your experience managing installations and coordinating teams. Highlight specific projects where you successfully met deadlines and aligned with customer expectations, showcasing your organisational skills.
✨Emphasise Customer-Centric Mindset
Nobi values exceptional service, so think of instances where you've gone above and beyond for customers. Share stories that illustrate your empathy and professionalism when addressing concerns or questions from stakeholders.
