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- Tasks: Lead installations of smart light systems in senior care facilities and provide technical training.
- Company: Nobi is revolutionising senior care with innovative safety technology.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real difference.
- Why this job: Join a mission-driven team improving safety and independence for older adults.
- Qualifications: 5+ years in technical roles, strong communication skills, and experience in installations.
- Other info: Dynamic work environment with opportunities for professional growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About Nobi — Nobi is redefining safety in senior care with smart technology designed to prevent risks before they happen and give caregivers peace of mind. Our discreet, intelligent solutions—starting with the fall-detecting smart light—are built to protect older adults while supporting independence, comfort, and dignity. Today, Nobi’s platform goes beyond detection: it provides proactive insights, helps staff understand daily patterns, and quietly improves life inside care communities. We focus exclusively on care homes, where falls and safety challenges are most acute. By working closely with operators, we’re solving for one of the industry’s biggest risks — reducing falls, easing staff workload, and setting a new standard for modern, technology-enabled care. The UK is one of Nobi’s fastest-growing markets and a cornerstone of our global expansion.
We are seeking a highly motivated and skilled Field Service Technician to join our dynamic UK team. This role is critical in ensuring the successful installation of Nobi’s Smart Light solutions in senior care facilities across the United Kingdom. The ideal candidate will combine technical expertise with strong communication and project management skills to lead installations, train on-site installers, and liaise effectively with care facility staff and residents.
Responsibilities- Technical Oversight: Lead on-site installation and configuration of Nobi Smart Light systems, ensuring all technical and functional requirements are met. Provide technical training to installation teams to ensure high-quality execution. Troubleshoot and resolve issues related to electrical wiring, network connectivity, and IoT device integration during installation.
- Project Coordinator: Act as the on-site project coordinator during installations, managing schedules and resources. Ensure that installations are completed on time and align with customer expectations and Nobi standards. Work together with an Onboarding & Training Specialist as part of a duo to provide a seamless customer experience.
- Communication & Coordination: Liaise with care facility management, staff, and residents to communicate installation plans, timelines, and system functionality. Address any concerns or questions from stakeholders with empathy and professionalism.
- Post-Installation Support: Ensure proper documentation and handover of the installed system, including as-built records. Collaborate with the Customer Success team to provide ongoing support during the implementation process and address any follow-up issues.
- Cross-Functional Collaboration: Support testing and feedback for new product features.
- Technical Expertise: Solid understanding of electrical systems, including wiring, circuits, and troubleshooting. Familiarity with smart home technologies, IoT devices, and network configurations (Wi-Fi setup, IP addressing, etc.).
- Soft Skills: Excellent verbal and written communication skills, with the ability to train and guide others effectively. Strong interpersonal skills to engage with diverse groups, including care facility staff, residents, and technical teams. Fluency in English is required.
- Experience: 5+ years of experience in a technical field involving installations, product support, or systems engineering. Experience managing on-site teams and coordinating multi-party projects. Background in customer-facing roles with a focus on delivering exceptional service.
- Additional Skills: Knowledge of industry standards related to electrical safety and IoT device security. Experience in the senior care or healthcare sector is a plus. Proficiency with Microsoft Office, Google Workspace, and ERP/service desk tools.
- Physical Requirements: Ability to safely and effectively perform on-site installations, including carrying equipment, climbing ladders, and working with electrical systems. Willingness to travel extensively for on-site work across the UK with overnight stays as needed.
Full-time, 40-hour work week Monday to Friday with occasional nights and weekends.
Field Service Engineer UK employer: Nobi Smart Lights - UK
Contact Detail:
Nobi Smart Lights - UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer UK
✨Tip Number 1
Get to know the company inside out! Research Nobi’s products and values so you can speak confidently about how your skills align with their mission. This shows genuine interest and helps us see you as a great fit.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to technical expertise and customer service. We want to hear how you’ve tackled challenges in the past, so have some solid examples ready to share.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows us that you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Field Service Engineer UK
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in electrical systems and IoT devices. We want to see how your experience aligns with the role, so don’t hold back on showcasing your troubleshooting skills and any relevant projects you've worked on.
Communicate Clearly: Since this role involves liaising with care facility staff and residents, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can explain complex concepts simply and effectively.
Tailor Your Application: Take a moment to tailor your application specifically for Nobi. Mention our mission to redefine safety in senior care and how your values align with ours. This shows us that you’re genuinely interested in being part of our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you receive updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Nobi Smart Lights - UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electrical systems and smart home technologies. Be ready to discuss how you would troubleshoot common issues with IoT devices and network configurations, as this will show your technical expertise.
✨Showcase Your Communication Skills
Since the role involves liaising with care facility staff and residents, practice articulating complex technical concepts in simple terms. Prepare examples of how you've effectively communicated with diverse groups in previous roles to demonstrate your interpersonal skills.
✨Project Management Prowess
Be prepared to discuss your experience managing on-site installations and coordinating teams. Highlight specific projects where you successfully met deadlines and customer expectations, showcasing your ability to lead and organise effectively.
✨Empathy is Key
Understand that you'll be working in sensitive environments. Think about how you can address concerns from staff and residents with empathy and professionalism. Prepare anecdotes that illustrate your ability to handle challenging situations with care.
