At a Glance
- Tasks: Build lasting relationships with care organisations and support teams in adopting innovative technology.
- Company: Join Nobi, a fast-growing scale-up on a mission to enhance care through AI-powered solutions.
- Benefits: Enjoy a competitive salary, flexible working environment, and the chance to make a real impact.
- Other info: Be part of a small, ambitious team dedicated to transforming the care sector.
- Why this job: Shape the future of care while building meaningful connections with customers across Northern UK.
- Qualifications: 5+ years in Customer Success or similar roles, strong communication skills, and a proactive mindset.
The predicted salary is between 40500 - 49500 £ per year.
The Role
At Nobi, we're on a mission to make care safer, smarter and more proactive. Our AI-powered smart lights act as an intelligent care infrastructure layer for senior living environments, supporting:
- Fall detection and proactive fall prevention
- Resident insights on mobility, sleep and behaviour
- Next-generation nurse call functionality
- Real-time, location-based care intelligence
As our UK customer base continues to grow, we're looking for a Customer Success Manager to build lasting relationships with our customers across Northern UK (all areas north of Birmingham). You'll take ownership of customer relationships following implementation, ensuring Nobi becomes an integral part of daily care routines and delivers meaningful, long-term value. This is a hands-on, people-focused role. You'll spend time with customers, understand their challenges, support care teams in adopting our technology and work closely with internal teams to ensure an excellent customer experience.
Key Responsibilities
- Customer Relationships & Engagement
- Build trusted, long-term relationships with care organisations, from frontline care teams to senior management.
- Conduct regular on-site visits, customer reviews and follow-ups to understand needs and ensure satisfaction.
- Act as the main point of contact for ongoing customer relationships.
- Adoption, Training & Customer Impact
- Ensure a smooth transition from implementation to ongoing customer success.
- Support care teams through training, coaching and sharing best practices to make Nobi part of their daily workflows.
- Help customers understand and maximise the impact of Nobi on resident safety, care efficiency and quality of care.
- Customer Success & Growth
- Proactively identify challenges, address concerns and coordinate solutions with internal teams.
- Drive customer satisfaction, retention and long-term engagement.
- Identify opportunities to expand existing accounts in collaboration with sales.
- Represent customer feedback internally to help improve our products and services.
What We're Looking For
- 5+ years of experience in Customer Success, Account Management or a similar customer-facing role.
- A natural relationship builder who enjoys spending time with customers.
- Strong communication, organisational and problem-solving skills.
- Experience driving technology adoption, delivering training or supporting change management.
- A proactive, hands-on mindset with a strong sense of ownership.
- Experience in healthcare, medtech, SaaS or the care sector is a strong advantage.
- Familiarity with the UK Health and Social Care landscape would be beneficial.
- Ideally based in Northern UK, with the willingness to travel regularly across the region.
Why Join Nobi
- Be part of a fast-growing, mission-driven scale-up
- Play a key role in shaping how we support and grow our customer base in the UK
- Combine operational impact with long-term customer relationship building
- Work in a small, ambitious and collaborative team
- Contribute to meaningful impact in the care sector
- Competitive salary and flexible working environment
Customer Success Manager - Northern UK employer: Nobi NV
Nobi NV is dedicated to enhancing care in senior living environments through its innovative AI-powered smart lighting solutions. The company fosters a collaborative work culture where employees engage directly with customers, ensuring that technology is effectively integrated into care routines. This hands-on approach not only supports professional growth but also emphasizes the importance of building lasting relationships within the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Northern UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nobi NV. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nobi NV before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - Northern UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nobi NV:Your cover letter is your chance to shine! Tell us why you want to work at Nobi NV specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nobi NV!
How to prepare for a job interview at Nobi NV
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
