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- Tasks: Join our team to manage daily E-Solutions service requests and support logistics operations.
- Company: We are a leading logistics company collaborating with top carriers like DPD, Royal Mail, and DHL.
- Benefits: Enjoy flexible working options and gain valuable experience in a dynamic environment.
- Why this job: This maternity cover role offers hands-on experience and the chance to develop essential skills.
- Qualifications: Proficiency in MS Suite and strong communication skills are essential; customer service experience is a plus.
- Other info: This is a temporary position lasting 9 months to 1 year, based in Hemel Hempstead or Egham.
The predicted salary is between 30000 - 42000 £ per year.
You will be with our Sales, Operational & Contract Logistics Teams to handle our daily E-Solutions service requirements. This position requires good planning & organisational skills to prioritise daily requests and attention to detail. We work closely with parcel carriers such as DPD, Royal Mail, DHL, UPS etc. This role is maternity cover and will be 9 months - 1 year. Based at either our Hemel Hempstead site or our Egham site.
Duties involved but not limited to:
- Carrier invoice reconciliation
- Issue invoices to customers
- Issue credit notes for parcels lost or damaged in transit
- Update carrier and customer rate cards
- Assist with creating customer rate cards for new customers based on agreed rates
- Update rate cards within shipping platform
- Create/Update SOP’s relating to invoicing
- Review weekly/monthly statements
- Issue carrier quotes
- Internal reporting
- Ad Hoc admin
Skills and experience required:
- Experienced in MS Suite applications including Word, PowerPoint, Excel and Outlook
- Excellent verbal and written communication skills with a proven history of providing Customer Service
- Organisational and time management skills
- Ability to multitask and prioritise tasks effectively
- Reliable and punctual with a strong work ethic
- Attention to detail with the ability to prioritise and efficiently manage workload
- Any other ad hoc tasks as and when required and instructed by the Line Manager
Contact Detail:
Noatum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E Solutions Administrator Maternity Cover
✨Tip Number 1
Familiarise yourself with the parcel carriers we work with, like DPD, Royal Mail, DHL, and UPS. Understanding their processes and systems will give you an edge in discussions during the interview.
✨Tip Number 2
Brush up on your MS Suite skills, especially Excel, as you'll be handling invoicing and rate cards. Consider preparing examples of how you've used these tools effectively in past roles to showcase your expertise.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock prioritisation of tasks similar to those listed in the job description. This will show your potential employer that you can handle the workload efficiently.
✨Tip Number 4
Be ready to discuss your customer service experience in detail. Think of specific instances where you resolved issues or improved processes, as this will highlight your ability to contribute positively to our team.
We think you need these skills to ace E Solutions Administrator Maternity Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the E Solutions Administrator role. Emphasise your organisational skills, attention to detail, and any experience with invoicing or customer service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your familiarity with MS Suite applications and your ability to handle multiple tasks effectively. Show enthusiasm for the role and how you can contribute to the team.
Highlight Relevant Experience: In your application, provide examples of past experiences where you successfully managed similar responsibilities, such as invoice reconciliation or customer service. Use specific metrics or outcomes to demonstrate your effectiveness.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Noatum
✨Showcase Your Organisational Skills
Since the role requires excellent planning and organisational skills, be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised your workload and ensured timely completion.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position, especially when dealing with invoices and rate cards. During the interview, mention instances where your meticulous nature helped avoid errors or improved processes. You might even want to bring a sample of your work that showcases this skill.
✨Familiarise Yourself with Carrier Services
As you'll be working closely with parcel carriers like DPD, Royal Mail, and DHL, it’s beneficial to have a basic understanding of their services and processes. Research these companies and be ready to discuss how you can effectively liaise with them in your role.
✨Prepare for Customer Service Scenarios
Given the emphasis on customer service in the job description, think of scenarios where you provided exceptional service. Be ready to explain how you handled difficult situations or resolved customer issues, showcasing your communication skills and reliability.
