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To manage staff members to ensure the operations align with the vision of the company and our customer SLA, managing the customer service aspect of the site operations and step in to resolve issues promptly to prevent/limit service failure and promoting the goals of the organisation daily with each employee, while optimising and improving the bottom line.
This role is for the Night Shift at our Biggleswade site.
Responsibilities
- Day to day running of the contract operation, including the line management and development of the team
- Create and maintain KPI and management reports to demonstrate operational performance and efficiencies
- Oversee all processes and procedures to ensure all targets are achieved and, where possible, exceeded; ensure that all areas of operational responsibility run in line with plans and are completed on schedule to the standards required by the company and the customer
- Achieve the highest standards of productivity, quality and efficiency as well as looking after our stock accuracy
- Create an environment of respect amongst all team members through own example
- Analyse stock holding and provide updates to customer and management as appropriate
- Develop and maintain effective communications with other contract leads, customer and demonstrate the ability to build rapport and influence stakeholders
- Prioritise and reprioritise work as required, to ensure completing and changing deadlines are met and resourced effectively in accordance with budget
- Ensure all staff are involved in the success of the operation through continual feedback and positive communication and are motivated to ensure that operational procedures and standards are maintained
- Provide a proactive approach and commitment to continuous improvement through development of the team and departmental procedures, through regular reviews and identification of training needs
- Ensure compliance with Health & Safety legislation for all team members and conduct audits as necessary
- Ensure housekeeping standards are maintained to the highest levels at all times
- Respond constructively to internal and external customer requests
- Escalate concerns to the senior management team within a timely manner through the normal escalation route.
- In addition to these duties, you may be required to undertake other duties in line with the needs of the business, where appropriate training will be provided, you will need to be flexible around peak periods and have a hands on approach to all tasks
Skills and Experience
- Excellent communication and team-working skills
- Experienced people manager
- Customer relationship
- Coaching / Mentoring Strong Leadership Analytical & problem solving
- Resilience when facing setbacks
- Enthusiasm Microsoft office package advanced Health & Safety management Ability to ‘think on your feet’ while working under pressure to tight deadline
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Transportation, Logistics, Supply Chain and Storage
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Contact Detail:
Noatum Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their vision and how you can align your leadership style with their goals. This will show them you're not just another candidate, but someone who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions, especially those around team management and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don't forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and appreciation for the opportunity.
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in managing teams and how you've successfully led them in the past. We want to see examples of your leadership style and how you motivate your team to achieve their goals.
Be Specific About Your Achievements: Use concrete examples to demonstrate your operational successes. Whether it's improving KPIs or enhancing customer satisfaction, we love to see numbers and results that showcase your impact in previous roles.
Tailor Your Application: Make sure your application speaks directly to the job description. Use the same language and keywords that we’ve included, as this shows us you understand what we're looking for and how you fit into our vision.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Noatum Logistics
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their vision, values, and customer service standards. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Team Leader, your ability to manage and motivate a team is crucial. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle challenges and setbacks. Think of specific instances where you faced a problem, what steps you took to resolve it, and the outcome. This will highlight your analytical skills and resilience, which are key for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
