Community Fundraising Co-ordinator in Cardiff

Location: Office Based - Noah’s Ark Children’s Hospital, Cardiff

Contract: 9 months

Hours: 22.5 hours

The Noah’s Ark Charity supports the Noah’s Ark Children’s Hospital for Wales in providing world-class care, helping to ensure the best outcome and experience possible for children and families. Having raised more than £30 million to build and equip the hospital, today we continue to work hand in hand with the NHS, providing funding for the most up-to-date equipment and facilities. We also fund services like the play specialist team and emotional support for families.

This is an opportunity for a motivated and enthusiastic individual to join a small but determined team. Working closely with the wider charity team, this role offers a real opportunity to see the impact that your work has on the children and families we support.

Scope of role

This role within the Noah’s Ark Charity will support our community fundraising team. The Community Fundraising Co-ordinator will provide essential administrative and operational support to the Community Fundraising team. The postholder will help ensure the smooth delivery of fundraising activities by managing supporter communications, maintaining accurate records, coordinating resources, and supporting events and campaigns. This role is ideal for someone who is highly organised, detail-oriented, and passionate about supporting community-led fundraising initiatives.

Key Duties and Responsibilities

• To encourage the development of new supporter relationships through proactive communication, to achieve income and provide excellent supporter care to ensure the relationship is ongoing, beyond one-off support for the charity.
• To support the community fundraising team through relationships with patient families, third party fundraisers, community groups, schools and education establishments and public bodies.
• To assist with creating and maintain strong regional corporate partnerships within the community fundraising team, with the support of the community fundraising manager and head of fundraising and development.
• To deliver time specific and sector specific email/postal campaigns, encouraging organisation and participation in fundraising events.
• To contribute to the strategic development of community fundraising.
• To communicate with the family ambassador programme helping to grow the network of key supporters who will represent and be the face of the charity within their local community.
• Support the community fundraising manager and regional fundraiser with the development of the ambassador programme including training and thanking opportunities.
• To champion consistent and excellent supporter care.
• To record all communications accurately on the database, ensuring information is gathered and recorded in accordance with the requirements of the data protection act, GDPR and the charity’s data protection policy.
• To respond to supporter enquiries in a timely manner and deal with complaints, escalating as appropriate.
• To deliver an excellent supporter journey and contribute to the central supporter journey for community fundraising with resources, materials and information.
• Assist with the coordination of fundraising events and activities.
• To work collaboratively with fundraising colleagues across the team to deliver wider fundraising income and charity objectives.
• Work with the community fundraising team and head of fundraising and development, to build and manage a detailed fundraising budget, including income and expenditure.
• Ensure all fundraising practice is in line with organisational guidelines and policies. Encourage and champion compliance and best practice within the fundraising team.
• Ensure own compliance with fundraising standards and requirements, keeping up to date with key policies and regulations, including the fundraising regulator, chartered institute of fundraising and the charity commission.
• Undertake any other duties which might be required to fulfil the general purpose of the post.