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- Tasks: Drive sales and support customers through excellent communication and account management.
- Company: Join a dynamic team focused on customer satisfaction and growth.
- Benefits: Competitive salary with commission opportunities and a supportive work environment.
- Why this job: Make a real difference in customer relationships while developing your sales skills.
- Qualifications: Strong communication skills and experience in sales or customer service preferred.
- Other info: Opportunity for career growth in a collaborative and energetic atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Overview We are seeking a motivated and customer-focused Internal Sales and Customer Service Representative to join our team. This role is key to supporting our sales department by managing existing accounts, maintaining strong customer relationships, and ensuring our clients receive exceptional service and attention. Key Responsibilities * Conduct telesales activity with existing accounts to promote products and services, driving growth within the current customer base. * Provide account management support to the external sales team, ensuring smooth communication and coordination. * Manage and maintain the company CRM system, keeping customer data accurate and up to date. * Proactively identify customers requiring meetings, follow-up, or additional support, ensuring no account is neglected. * Ensure the existing customer base is consistently looked after through excellent communication and service standards. * Work to retain and grow current business, with commission opportunities linked to customer retention and satisfaction. * Support the wider sales function with administrative and operational tasks as needed. Key Skills & Attributes * Strong communication and interpersonal skills. * Confident and professional telephone manner. * Experience in corrugated manufacturing or packaging businesses (preferred) * Experience in telesales, internal sales, or customer service (preferred). * Organised, proactive, and detail-oriented approach to managing multiple accounts. * Comfortable using CRM systems and managing customer data. * Team player with a positive attitude and a focus on customer success
Internal Sales and Customer Service employer: NOA Limited
Contact Detail:
NOA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales and Customer Service
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telesales, try role-playing with a friend or family member. This will help you feel more confident and sound professional when you make those calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Internal Sales and Customer Service
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to support clients, so share specific examples that demonstrate your commitment to exceptional service.
Tailor Your Application: Don’t just send a generic CV and cover letter! Take the time to tailor your application to our job description. Mention your relevant skills and experiences that align with the responsibilities of managing accounts and supporting the sales team.
Highlight Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your strong interpersonal skills. Whether it’s through your writing style or examples of past interactions, let us know how you connect with customers and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at NOA Limited
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the products and services the company offers. This will help you confidently discuss how you can promote them to existing accounts during your telesales activities.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully managed customer relationships or resolved issues in the past.
✨Familiarise Yourself with CRM Systems
Brush up on your knowledge of CRM systems, as managing customer data is a big part of the job. If you have experience with specific systems, be ready to discuss how you’ve used them to enhance customer service.
✨Demonstrate Your Proactive Approach
Think of instances where you’ve gone above and beyond for customers. Be prepared to share these stories to illustrate your proactive nature and commitment to customer satisfaction, which is crucial for retaining and growing the business.
