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For Companies At a Glance
- Tasks: Engage with customers, manage accounts, and support sales growth through exceptional service.
- Company: Join a dynamic team focused on customer satisfaction and sales success.
- Benefits: Competitive salary, commission opportunities, and a supportive work environment.
- Why this job: Make a real difference in customer relationships while developing your sales skills.
- Qualifications: Strong communication skills and a proactive attitude; experience in sales preferred.
- Other info: Great opportunity for career growth in a collaborative team setting.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
We are seeking a motivated and customer-focused Internal Sales and Customer Service Representative to join our team. This role is key to supporting our sales department by managing existing accounts, maintaining strong customer relationships, and ensuring our clients receive exceptional service and attention.
Key Responsibilities
* Conduct telesales activity with existing accounts to promote products and services, driving growth within the current customer base.
* Provide account management support to the external sales team, ensuring smooth communication and coordination.
* Manage and maintain the company CRM system, keeping customer data accurate and up to date.
* Proactively identify customers requiring meetings, follow-up, or additional support, ensuring no account is neglected.
* Ensure the existing customer base is consistently looked after through excellent communication and service standards.
* Work to retain and grow current business, with commission opportunities linked to customer retention and satisfaction.
* Support the wider sales function with administrative and operational tasks as needed.
Key Skills & Attributes
* Strong communication and interpersonal skills.
* Confident and professional telephone manner.
* Experience in corrugated manufacturing or packaging businesses (preferred)
* Experience in telesales, internal sales, or customer service (preferred).
* Organised, proactive, and detail-oriented approach to managing multiple accounts. xiskglj
* Comfortable using CRM systems and managing customer data.
* Team player with a positive attitude and a focus on customer success
Internal Sales and Customer Service employer: NOA Limited
Contact Detail:
NOA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales and Customer Service
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telesales, grab a friend and do some mock calls. Focus on being clear, confident, and friendly – it’ll help you nail that professional telephone manner they’re looking for.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple accounts or projects in the past. Being able to demonstrate your proactive and detail-oriented approach will definitely catch their eye.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to contribute to customer success right from the start.
We think you need these skills to ace Internal Sales and Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telesales and customer service. We want to see how your skills match the key responsibilities listed in the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on this fantastic opportunity. Let’s get started!
How to prepare for a job interview at NOA Limited
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the products and services the company offers. This will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your telephone manner and ensure you come across as professional and confident.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems, be ready to discuss it. If not, do a bit of research on common CRM tools used in sales and customer service. Being able to talk about how you would manage customer data effectively can set you apart.
✨Prepare Examples of Customer Success
Think of specific instances where you’ve successfully managed customer relationships or resolved issues. Be ready to share these examples during the interview to demonstrate your proactive approach and commitment to customer satisfaction.
