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For Companies At a Glance
- Tasks: Help customers with skincare advice and provide personalised consultations.
- Company: Join Liz Earle, a brand known for natural beauty and exceptional customer experience.
- Benefits: Enjoy up to 75% employee discount, generous holiday allowance, and flexible working options.
- Why this job: Be part of a supportive team that values diversity and empowers you to be your authentic self.
- Qualifications: No specific experience required, just a passion for skincare and helping others.
- Other info: Complete a 12-month Skin School development programme and become a certified skin expert.
Overview
John Lewis, Newcastle upon Tyne, Tyne and Wear
The hourly rate for this role is £12.98 – £13.81 depending on location.
Being a Liz Earle Customer Advisor is an exciting role where you’ll help customers by advising them about their skincare and beauty needs. With a strong heritage, love for natural beauty and focus on the customer experience, this is your chance to be part of something truly special.
At Liz Earle, we live and breathe our Precious Recipe We Care More, We Never Settle, We Are One Team. These special ingredients make us who we are and guides how we work with each other and our customers. From our humble beginnings on the Isle of Wight, our values and ethos are the same today as day one and there’s never been a more exciting time to join us.
About the role
Find out from Clare what a typical day as a Liz Earle advisor looks like by watching the video at the bottom of this page. From engaging with customers to providing personalised beauty consultations, Clare\’s day is filled with helping people feel confident and beautiful in their own skin.
You will be based on our Liz Earle counter in store and report into the Counter Manager. Your main responsibilities will be to:
- Build great relationships with our customers and your colleagues
- Provide personalised consultations and skin services
- Meet your sales targets and tell customers about our Liz Earle offers and in store promotions
- Complete our award-winning 12-month Skin School development programme.
- Ensure your counter is beautifully presented to showcase the range of Liz Earle products
What you’ll need to have
We are looking for people who:
- Welcome each customer and treat everyone with empathy and understanding
- Enjoy meeting sales targets and playing their part to deliver great team performance
- Love to learn and keep up to date with the latest skincare trends
- Are comfortable working both on their own and within a team
- Desire to be a proud brand ambassador for Liz Earle and help our customers find the best products for their needs
It would be great if you also have
- Previous experience working with customers
- Experience using skincare products on customers
Our benefits
- Liz Earle Employee discount of up to 75%
- Store discount (e.g., Boots or John Lewis)
- Quarterly Liz Earle Goody Box
- Discretionary team bonus scheme
- Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
- Generous holiday allowance that increases with length of service
- Personal Pension Scheme
We have a great range of benefits that go beyond salary and offer flexibility to suit you
Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. All rewards and benefits are subject to change and eligibility.
Who we are
Five iconic brands make up No7 Beauty Company – No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone. We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible.
We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the center of everything we do.
Join us and together we can achieve more. Find out more here.
What’s next?
If this sounds like the perfect role for you, we look forward to receiving your application. If successful, you will be invited to attend an in-store interview within the next 14 days.
We are always open to discussing possible flexible working options. This includes job shares and reduced hours. If you need further support, we can provide reasonable adjustments during the application and interview process to help you to be at your best.
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Liz Earle - Customer Advisor - John Lewis Newcastle employer: No7 Beauty Company
Contact Detail:
No7 Beauty Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Liz Earle - Customer Advisor - John Lewis Newcastle
✨Tip Number 1
Familiarise yourself with Liz Earle's product range and values. Understanding their commitment to natural beauty and customer care will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you feel more confident in providing personalised consultations and handling various customer needs.
✨Tip Number 3
Stay updated on the latest skincare trends and products. Being knowledgeable about current beauty trends will not only impress your interviewers but also enable you to provide informed advice to customers.
✨Tip Number 4
Showcase your teamwork skills by sharing examples of how you've successfully collaborated with others in previous roles. Liz Earle values team performance, so demonstrating your ability to work well with colleagues will be beneficial.
We think you need these skills to ace Liz Earle - Customer Advisor - John Lewis Newcastle
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description. Understand the responsibilities of a Customer Advisor at Liz Earle and think about how your skills and experiences align with their requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and skincare. Emphasise any previous roles where you met sales targets or provided personalised consultations, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for beauty and skincare. Mention why you want to work for Liz Earle specifically and how you embody their values such as empathy, teamwork, and a commitment to customer satisfaction.
Showcase Your Knowledge: In your application, demonstrate your understanding of current skincare trends and products. This will show that you are proactive and genuinely interested in the role, making you a more attractive candidate.
How to prepare for a job interview at No7 Beauty Company
✨Know Your Products
Familiarise yourself with Liz Earle's skincare range and key ingredients. Being able to discuss the benefits of specific products will show your passion and knowledge, making you a more credible advisor.
✨Emphasise Customer Experience
Prepare examples of how you've previously provided excellent customer service. Highlight your ability to empathise with customers and tailor your advice to their individual needs, as this aligns with the company's values.
✨Showcase Your Sales Skills
Be ready to discuss your experience with meeting sales targets. Share specific instances where you successfully upsold or promoted products, demonstrating your ability to contribute to team performance.
✨Express Your Team Spirit
Liz Earle values teamwork, so be prepared to talk about how you work well with others. Share experiences that illustrate your collaborative spirit and how you can contribute to a positive team environment.